Bad
Based on 874 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.
Aroma360 (aroma360.com) has 874 customer reviews on Folks Told, with an average rating of 1.2 out of 5.
Showing 807 reviews with 1 star · Clear filters
Jordan S.
SCAM SCAM SCAM. Do NOT purchase from this company. Terrible customer service, bombarded with sales calls the second you place your order telling you to increase your order bc the one you got is not going to be sufficient. Then when you tell them to cancel the order, they say it's not possible and now you're locked in for 6 months. RUN from this company. Truly wish I never placed my order.
MSB
What a scam. 2 chats tell you to call support which is NOT a legit number. Scents are overpriced. Don't bother
Carla D.
Just above a scam. A bit unscrupulous business practices and a headache to cancel a subscription. High pressure sales and pushy which makes this company feel a little "scammy." Love the scents but heavily dislike their business practices. Sent the diffuser back and cancelled my subscription. Be mindful!
Alisa M.
I have tried multiple times, for over a year, to cancel.. finally had to close my credit card! They will not stop sending oils.. even though they double sent and charged for a year. Now a collection agency is calling me. 😡 Still can not get someone to help me!!!
Bryant D.
If I could give zero stars, I would. This company is a complete waste of money and time. Do not fall for their deceptive subscription traps. When they pitch their services to you, they will claim it is only a 30-day commitment, but getting out of it is an entirely different, heavily manipulated story. I originally tried to make their system work for my space, even going so far as to downscale my contract to their smaller, localized ambient diffusers because the high-capacity machines produced a fragrance intensity that was overwhelmingly heavy. I thought a smaller setup might improve the experience, but the real nightmare began when I finally decided I had enough and tried to cancel the service altogether. Instead of a standard, professional cancellation process, you are subjected to borderline harassment. The retention tactics are incredibly aggressive and relentless. It got to the point where I actually had to block the customer service agent I was speaking with just to get some peace and end the conversation. Unbelievably, this agent then took it upon himself to bypass the block and call me directly from his own *personal* mobile phone to continue harassing me about keeping the subscription! It is completely unprofessional, inappropriate, and invasive for a company representative to track down a customer on a personal line after being blocked. What should have been a simple, straightforward cancellation turned into a terribly stressful and unhinged experience. Save yourself the headache, the money, and your privacy. There are plenty of other ways to scent your home without being locked into a hostile subscription. DO NOT BUY THEIR SERVICE!
Mary S.
My diffuser leaked from the beginning, it is located in our 2nd home that is never used, after waiting over a month for "tech" to figure it out they never did and told me I needed to upgrade. I skipped a month of fragrance but got charged anyway, no refund or product. The solution was to upgrade me so I don't have product failures and take the small one to my other home...can't make this crap up!
Becky G.
If I could rate this company with a Minus 5 star I would!!! I DO NOT RECOMMEND THIS COMPANY!!! Their customer service is horrendous!!! Their prices are ridiculous!!! We made the mistake of paying off in full less than 6 months after entering into the contract with them, I wish we had not, be I would be screaming from the mountain top to cancel our contract! This company is worthless!!!
Robert H.
⭐☆☆☆☆ I have been a paying customer of Aroma 360, and my recent experience with one of their sales representatives, Sebastian, was completely unacceptable. After specifically requesting to be placed on the company’s Do Not Call list, I was contacted anyway. Instead of respecting my request, Sebastian immediately launched into an aggressive sales pitch about how he could “save me money on my oil.” I politely explained that I wasn’t interested in a subscription, and his attitude changed instantly. His response was, “Fine, just keep buying it the way you’re buying it then,” before abruptly hanging up on me. As someone who works in sales myself, I understand that hearing “no” is simply part of the job. What isn’t acceptable is responding with sarcasm, disrespect, and hanging up on a paying customer because they declined your offer. Aroma 360 needs to do a much better job training its sales team on professionalism and customer service. Calling customers after they’ve requested to be placed on the Do Not Call list is bad enough, but treating loyal customers this way is even worse. Very disappointing experience.
