Excellent
Based on 548 reviews
Arrow Lift4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 485 reviews with 5 stars · Clear filters
customer
From sales to installation - great service & support!
Reply from Arrow LiftApr 10, 2025
Thanks so much for the kind words! We’re glad to hear the process felt smooth and supportive from start to finish. That kind of experience is exactly what we aim for, and we’re grateful you chose to work with us. Best, The Arrow Lift Team
Dale
Truly a very professional company. All the way from my first phone call to schedule a survey, to Nate the sale person down to the two installers. All were extremely polite and you could they cared about you and enjoyed there job.
Reply from Arrow LiftApr 10, 2025
Thank you, Dale — we really appreciate you taking the time to share this. It’s great to hear that every part of the process felt thoughtful and respectful, from the first phone call through to installation. We’ll be sure to pass along your kind words to Nate and the rest of the team. Knowing that you felt genuinely cared for means a lot to us. Warmly, The Arrow Lift Team
Jeannette
Tylor was a terrific salesman. He explained the different options to purchase to help guide my decision.
Reply from Arrow LiftApr 8, 2025
Thank you, Jeannette! We're so glad to hear that Tyler was helpful in walking you through the different options and making sure you felt informed and confident in your decision. He has a great way of making the process feel approachable, and we’re happy he made a positive impression. Best, The Arrow Lift Team
Roderick B.
The installers did a great job. They answered all questions. They were pleasant. We had a couple of minor glitches and came back a couple of days later. Hard to find things that don't happen all the time. They took off every cover and checked all of the connections and replaced a switch. No problems since.
Reply from Arrow LiftApr 8, 2025
Thank you, Roderick. We're glad to hear that the installation team made a good impression and took the time to answer your questions thoroughly. It’s also reassuring to know that when a couple of small hiccups came up, they were able to return quickly and take care of everything. We’re happy to hear everything’s been running smoothly since. Warmly, The Arrow Lift Team
Mary
Arrow's representative came to our home on time. He examined the stairs, throughly explained the installation procedure, and cost. We had familiarized ourselves with the quality of the Stannah chair lift before we contacted them. The installer was competent and a delight to have in our home. We have used the stair lift for a few weeks and we are very satisfied.
Reply from Arrow LiftApr 8, 2025
Thank you, Mary, for taking the time to share this thoughtful review. We’re really glad to hear that everything—from the initial visit to the installation—went smoothly and left you feeling confident about your decision. It’s great to know the stair lift has been working well for you these past few weeks. We also appreciate your kind words about our team; it means a lot to hear they made a positive impression. Please don’t hesitate to reach out if we can be helpful down the road. Best, The Arrow Lift Team
Jon
Communication.
Reply from Arrow LiftApr 7, 2025
Thanks, Jon! We’re glad to hear communication stood out in your experience. Keeping our clients in the loop is something we really prioritize, so it means a lot to know that came through. Warmly, The Arrow Lift Team
Mark
The salesman (Todd) was great and not pushing. He explained the chair lift unit very well. The only thing better would be if the company would install one in the back of his van that was on slides to pull it to the back of his van and he could let the rail down. Then he could actually show one. I drove 120 miles so I could see one in action. The installer did a fine job also.
Reply from Arrow LiftApr 3, 2025
Hi Mark, Thanks for your kind comment! We're thrilled to know that you were happy with Todd and the installer's work. We appreciate your feedback - that sure would be something if we could install a show stair lift on the back of a van! If you ever have questions in the future, don't hesitate to get in touch. We're only a call away! Best, The Arrow Lift Team
Ray B.
Promptness and knowledgeable installer
Reply from Arrow LiftApr 3, 2025
Thank you, Ray! We’re glad to hear that our team provided timely service and that the installer’s expertise stood out. We appreciate your feedback and are here if you ever need anything! Warmly, The Arrow Lift Team
