Excellent
Based on 548 reviews
Arrow Lift4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 485 reviews with 5 stars · Clear filters
Dave
On time, found the issue, corrected it and departed. Nice place to do business with.
Reply from Arrow LiftFeb 18, 2025
Thanks, Dave! We're glad to hear that our team was able to promptly diagnose and resolve the issue for you. We appreciate your kind words and your trust in us! If you ever need anything in the future, don’t hesitate to reach out. Warmly, The Arrow Lift Team
Jim
Great salesman. Technician who did install was fantastic.
Reply from Arrow LiftFeb 17, 2025
Hi Jim, Thank you for your kind words! We're glad to hear that both our salesperson and technician made a positive impression. If you ever have any questions or need anything in the future, don’t hesitate to reach out. Enjoy your stair lift! Best, The Arrow Lift Team
Mark Goldner :.
The technician did a great job installing and explaining our new stairlift! Works & looks great . Very professional & friendly. Highly recommend Arrow & Stannah Lifts.
Reply from Arrow LiftFeb 13, 2025
Hi Mark, Thank you for your kind words! We’re so glad to hear that our technician provided a professional and friendly installation experience. It’s great to know that your stair lift is working well and looks good in your home. We appreciate your recommendation and are here if you ever need anything in the future! Best, The Arrow Lift Team
Dan
It started with the day I called them. My wife had just suffered a serious injury walking down our stairs, and we had discussed purchasing a stairlift a few months ago. But the day after this happened, I started looking into stairlift manufacturers to ascertain the best one I could purchase. This was in January, 2025. I came across Arrow Lift when I found out that Stannah was one of the products they installed and maintained. I spoke to my sales person, Dave, and he was very informative and personable. We met the following week after conversing on the phone with him so he could get the final measurements he needed to assist the installer. I was kind of in a hurry because my wife was going to come home eventually and I wanted to ensure that it was installed prior to that date. Dave was able to acommodate that with now apparent problem. He got his measurements on Monday and it was installed that Thursday. I was amazed at the speed and the willingness to get it installed so quickly. George came out and did an absolutely amazing job installing the chairlift into our home. He was very thorough in his demonstration of operation and allowed me to video it for future possible needs. George may be a young man, but he was extremely knowledgeable and efficient! He was truly an amazing young man. And I would stronly recommend Arrow Lift, David and George as the team to purchase and install your stair lift!!! AWESOME COMPANY!!!
Reply from Arrow LiftFeb 13, 2025
Hi Dan, Thank you for sharing such a thoughtful review. We’re so sorry to hear about your wife’s injury, but we’re glad we could help make your home more accessible for her return. It’s great to hear that Dave and George provided the knowledgeable and efficient service you needed, especially on a tight timeline. We’ll be sure to pass along your kind words to them! If you ever need anything in the future, don’t hesitate to reach out. Wishing you and your wife all the best! Warmly, The Arrow Lift Team
Kevin P.
Everything went very well
Reply from Arrow LiftFeb 13, 2025
Hi Kevin, We're happy to hear that everything went smoothly! Thank you for sharing your experience. If you ever need anything, don’t hesitate to reach out. Warmly, The Arrow Lift Team
Linda
The salesman was very nice, polite and informative. The installer was also very nice and polite. We were very happy with the service. And my husband loves the stair lift. Now I don’t have to worry about him, falling down the stairs.
Reply from Arrow LiftFeb 13, 2025
Hi Linda, Thank you for your kind words! We're so glad to hear that both our salesperson and installer provided a positive experience. It’s wonderful to know that your husband loves the stair lift and that it’s bringing you peace of mind. Helping our clients feel safe at home is exactly why we do what we do! Best, The Arrow Lift Team
Larry
The professionalism of the sales and install team. They were pleasant to deal with.
Reply from Arrow LiftFeb 10, 2025
Hi Larry, Thank you for your review! We’re glad to hear that both our sales and installation teams provided a professional and pleasant experience. It was our pleasure to assist you, and we appreciate you choosing Arrow Lift! Warmly, The Arrow Lift Team
Carol
Ethan are installer was professional,knowledgable and answered all my questions. I felt that he was very honest when I asked if I should remove the railing/I liked he gave me pros and cons. I never felt rushed when asking questions/and I ask a lot of questions/Ethan was very patient.
Reply from Arrow LiftFeb 10, 2025
Hi Carol, Thank you for sharing your experience! It’s great to hear that Ethan provided knowledgeable and honest guidance while answering all your questions with patience. We’re glad he helped you feel confident in your decisions throughout the process. Enjoy your stair lift, and don’t hesitate to reach out if you ever have more questions—we’re always happy to help! Best, The Arrow Lift Team
