Excellent
Based on 548 reviews
Arrow Lift4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 485 reviews with 5 stars · Clear filters
Patsy
Fast and courteous
Reply from Arrow LiftFeb 6, 2025
Hi Patsy, Thank you for your review! We're glad to hear you had a great experience and that our team provided fast and courteous service. If you ever need anything, don't hesitate to reach out! Warmly, The Arrow Lift Team
Karla W.
Knowledgeable and professional staff!
Reply from Arrow LiftFeb 6, 2025
Hi Karla, Thank you for your kind words! We're glad to hear that our team made a positive impression with their knowledge and professionalism. If you ever need anything, we’re here to help! Best regards, The Arrow Lift Team
Maggie
This experience in getting a stair lift for my mom is mostly based on the exceptional product that Arrow Lift represents. The quality and workmanship is top notch! Thank you to the team in helping in keeping my mom in her beloved home.
Reply from Arrow LiftFeb 6, 2025
Hi Maggie, Thank you for your kind words! We're so glad to hear that the quality and craftsmanship of the stair lift have met your expectations. It’s truly rewarding to know it’s helping your mom stay in the home she loves. We appreciate the opportunity to be part of that, and if there’s ever anything you need, don’t hesitate to reach out. Warmly, The Arrow Lift Team
D C.
We recently bought a house with an existing elevator and wanted someone to come out and service it. Chia was our guy and he was awesome! He not only educated us on using it but also checked everything out to make sure it was in good working order. Thank you Chia for all your knowledge and know how! Happy Customer
Reply from Arrow LiftFeb 3, 2025
Hi D, Thank you for your kind words! We're so glad Chia was able to provide a thorough service and help you feel confident using your home elevator. Making sure everything is in top working order and ensuring our clients are well-informed is always a priority for us. If you ever have any questions or need future maintenance, we're here to help. Enjoy your elevator! Warmly, The Arrow Lift Team
Linda
Sales person and installers were friendly, knowledgeable, and efficient.
Reply from Arrow LiftJan 31, 2025
Hi Linda, Thank you for your review! We're glad to hear that our team provided a friendly and efficient experience from start to finish. We appreciate you choosing Arrow Lift and hope you enjoy the benefits of your stairlift for years to come! Best regards, The Arrow Lift Team
Deborah
Everything was explained well . The installer was wonderful. I can’t say enough good things about the whole thing.I love the chair.
Reply from Arrow LiftJan 31, 2025
Hi Deborah, Thank you for your kind words! We're so glad to hear that everything was explained clearly and that you had a great experience with the installation. Most of all, it’s wonderful to know that you love your stairlift! We hope it continues to make a positive difference in your daily routine. Warmly, The Arrow Lift Team
Davecustomer
Works great. Instructions are needed on using remote controls. Had to figure out by myself that they have to be removed from the wall holders and pointed at chair to maintain signal contact. Also, don't screw remotes into the wall holders (see above).
Reply from Arrow LiftJan 30, 2025
Hi Dave, We’re glad to hear that your stairlift is working great! We appreciate your feedback about the remote controls—clear instructions are important, and we’re sorry that this wasn’t communicated more effectively during installation. We’ll be sure to share this feedback with our team to help improve future guidance. If you ever have any questions or need further assistance, please don’t hesitate to reach out. Thanks for taking the time to share your experience! Best, The Arrow Lift Team
Susan
Rodney the installer and Zach the salesman both did stellar jobs answering questions and doing their jobs. I hope the equipment works as well as your people did.
Reply from Arrow LiftJan 16, 2025
Hi Susan, Thank you for your thoughtful review! We're delighted to hear that both Zach and Rodney provided such stellar service and answered your questions so thoroughly. We take great pride in having a team that reflects our commitment to excellence, and it's wonderful to know they made a positive impression. We’re confident your equipment will meet your expectations, and we hope it continues to enhance your daily routine. If you have any further questions or need assistance, please don’t hesitate to reach out. Warm regards, The Arrow Lift Team
