Artificial Turf SupplyReviews of artificialturfsupply.com

Reply from Artificial Turf SupplyNov 8, 2021

We are so happy you like your artificial turf material and appreciate the kind words about the artificial turf material you purchased from us. However, we certainly understand your frustrations and are sorry you are having an issue with your independent installer and your project is incomplete. To be accurate and transparent, Artificial Turf Supply is a manufacturer and supplier of artificial turf and NOT an installation company. Unfortunately, we have no control over the non-performance or installation issues of 3rd party, independent installation companies. We appreciate you sharing your experience and apologize for your frustrations relating to the installation component of your project.

Reply from Artificial Turf SupplySep 13, 2021

We are sorry to have invited you to participate in our review platform on Trustpilot. We are a customer service first company and didn't mean to bother you. We have removed you from our email list. Sorry again for the invitation to participate in our review platform. We hope your project turns out beautiful!

Reply from Artificial Turf SupplySep 2, 2021

We at Artificial Turf Supply take customer comments seriously. We take pride in our products and are pleased with the many positive testimonials concerning not only our products, but the results following installation of our products, appearing on Trustpilot and our website. We welcome - and invite - anyone interested in artificial turf to take a moment to look through our website and all the features and information provided. We also recognize everyone is entitled to their opinion, but it is another thing when comments purporting to represent facts, accompanying a personal opinion, either omit facts or are otherwise misleading. Warnings of any sort to the public by a customer, lacking full and complete information, are serious, which we also take very seriously. In this instance, the gentleman leaving the review clearly articulated to the Artificial Turf Supply staff in writing on numerous occasions regarding the poor installation, completed at his residence by an independent, 3rd party, State of FL licensed, installer he hired. The gentleman leaving the review submitted project details, acute insight, and project photos to Artificial Turf Supply all validating his accusations and issues of an unsatisfactory installation, identifying the cause of his matted turf issues. Additionally, the gentleman leaving the review, himself, admitted he drives his vehicle over the turf area daily and acknowledges this may have been the culprit to the matting issue. The gentleman leaving the review did not purchase directly from Artificial Turf Supply, rather, the State of FL licensed installer he hired, purchased from ATS as they have been doing for several years to support the normal practice of their business. Artificial Turf Supply maintains a customer first philosophy and has continued to offer advice and support to the gentleman leaving the review throughout his project. Artificial Turf Supply even offered the gentleman leaving the review “goodwill” product to see if he could fix/test the area of issue. It is unfortunate the project did not meet his expectations and we certainly understand his frustrations. However, it is unethical to make unfounded allegations against Artificial Turf Supply for poor design and installation; both services ATS was not hired, contracted, or paid for. As explained in writing to the gentleman leaving the review, there was no failure or defect in the turf itself and, therefore, the limited warranty does not apply. We proudly stand behind our products, should there be any warranty issues with your artificial turf material, please do let us know. We sincerely regret you were not as satisfied with your installation; however, we want to be sure full and complete disclosure is provided so that persons looking at Trustpilot reviews can evaluate opinions versus fact.

Reply from Artificial Turf SupplyAug 30, 2021

We are sincerely sorry for the delays in transit time. We have been experiencing extended transit times out of our control and are always researching better logistics options to ensure a smoother/quicker delivery. We're happy to know that you received your order this morning and hope you allow us a second chance to try and make it up to you.

Reply from Artificial Turf SupplyAug 23, 2021

We're very sorry to hear that! I reviewed your file and didn't see any communication in regards to the damaged bags of infill. In order to rectify damaged shipments, our team needs to be notified of the issue during time of delivery so we can resolve the problem. We appreciate the feedback and are here to help. Please contact our customer service department to further assist you.

Reply from Artificial Turf SupplyAug 19, 2021

We are so sorry to hear that! The reflection must have caused some extreme heat to melt the synthetic fibers. Please look out for an email that our customer service department has sent you to resolve this matter.

Reply from Artificial Turf SupplyAug 17, 2021

We are so sorry to hear that! We appreciate the feedback and will do our best to improve.

Reply from Artificial Turf SupplyAug 16, 2021

I sincerely apologize that was the experience you had with our company. While we were in contact with your installer daily, I understand your frustration with not hearing from us directly. We will absolutely make note to improve communication lines.