ArtToFramesReviews of arttoframe.com

My experience with art to frames was terrible. The man reason being customer service. I accidentally typed the numbers of my address wrong so my order was not able to be delivered and it had to be returned to them so that the address could be corrected and the frames re-sent. The customer service was terrible, not helpful at all. From the date I initially placed my order to the day I received it was about 6 weeks. And they charged me the full $60 for shipping twice. That is not good customer service. Once my initial order was returned to them, it took around 2 weeks for them to send it again, still at full cost. When the frames finally arrived they were low quality and not worth the cost. I will not be ordering from this company again.

Frame arrived without the print and I need it for an exhibition. Disappointed!!!!!

I ordered what I believe is a fairly expensive frame and double mat from Art to Frames. The frame arrived and one of the three sides of gold beading around the frame was just a big long blurry gold line, which is horribly noticeable and makes the frame not only look obviously defective, but incredibly cheap. Reaching out for help was beyond frustrating because every avenue they list on their site was not functioning (chat, email, call) - no answer or no response for days. After assuming I was now scammed out of a few hundred dollars for a crap product, they ironically reached out by email to ask for a Google Review. I reviewed honestly (you asked for it, you got it!) and shocker! Got a response from the review and an ask to email their customer service. I thought, "ok, maybe we can get this resolved and I will update my review". I am now about six emails into this farce of a resolution and even more angry at this company because their behind the review response is to try to suggest I forgot to take part of the protective cover off or that hand made items have "slight abnormalities". When pressed, the "solution" was to offer me a small store credit for shipping the item back as their return policy does not cover shipping. My point here is, I would not need to return this if it weren't defective, that should be on them to cover as the reason for the return is their poor quality control before sending out a product. Why would I accept a small credit, have to pay to ship this back, and then have to risk getting another crappy product and go through this all over again? I highly suggest avoiding this company and putting your hard earned dollars pretty much anywhere else if you want to receive a quality frame and true customer service.

Exceptionally, poor customer service with a mat that was misized for the artwork. The system had generated a recommended size, which is followed, after uploading an image. turned out that it was an eighth of an inch too large of a cut size. and because of this, I was unable to gift someone the art that I bought for them timely. Reached out to the company to let them know of the discrepancy, and they basically called me a liar. Disgraceful.

If you are looking for a frame and thinking of ordering from Art to Frames beware that you will face adversity and financial hardship if you need to return the product back for either something they messed up on or just because it wasn't what you were expecting. They will falsely claim that it was your fault and charge you shipping and then the "your fault" charge on top of that.

Be advised the product says it comes with glass and product specifications list “glass size” but later it specified that glass “type” is in fact not glass, but acrylic that does not give the appearance of glass bc it is foggy. Cheap product at high price.

First order: I created an account; all went well. Second order: I logged in to my account; my address auto-filled--as it does for anything on this computer. Yet, the order was sent to S Main rather than my N Main. When I questioned this, I was told that there was no way the error was theirs. Not possible, they claimed. I disagreed, but accepted their offer of 1/2 of my $88 order, imagining the same order for another $44 was better than nothing. My original order included four frames and free shipping. Today I tried replicating my original order--my address auto-filled with the correct address, by the way. Shipping is $38--almost my entire "reimbursement" for the order they lost. I wrote to ask when I might find another offer of free shipping. The gist of the response was that I have already been reimbursed for this order; I will get nothing more from them. (I wasn't requesting further compensation--rather, an estimated timeline.) Again, I decided to swallow my pride, pay the lowest shipping, and wait weeks for its arrival. I replicated my order, entered the $44 "gift card," and received the error message: "Code not applicable because cart total is less than minimum coupon price." I added four additional frames until my order was over $100; I received the same error. I was willing to split the difference of this error, despite my error-proof auto-fill address. If arttoframe were a legitimate business, they would have helped me--or at least made it possible for me--to recreate an identical order for an additional 50% of the price I have already payed. Never again.

Do not order from this business, they do not have good reviews for a good reason. I ordered from them, received something I did not want, they would not rectify it, they just offered a partial refund. The shipping charges are very high and the speed is very slow. Frame is warped and crooked, cheaply made it did not align well.