Art Van FurnitureReviews of artvan.com

A private equity Firm assumed ownership of Art Van Furniture and therein resides the problem with this organization. Because of its founder Art Van was very concerned in grooming his own reputation as a member of the community. In contrast this private Equity Firm has one mission and that is to make money and margin at all costs. As customers we need to be concerned with the value we receive on purchase and to a lesser extent the contribution to the community. Here's what's counter-intuitive If you look at the management structure art van today you will find that is being run I people with deep retail experience in places such as Sears Toys-R-Us Barnes & Noble and other failed or currently failing retailers. As customers this really isn't our concern other that it being an indicator the current owners don't care much about anything.

Worst furniture buying experience for me ever. Because of my stature, I have to be particular about sofas. Most cushion configurations give me a severe neck ache. So after spending quite awhile checking out different choices, I told our salesperson, "I've decided. I want this one.". It was in the clearance center and was marked "As Is." Not wanting to be surprised by anything, I asked if there was something we needed to be aware of. We were in the process of looking at the back when another salesperson walked up and said that the two ladies he was helping wanted the couch. Our salesperson said that we were still "hemming and hawing" so it belonged to the other two ladies. I was flabbergasted! What about, "I've decided. I want this one," is hemming and hawing? It was going to be ridiculous to stand there and fight over a piece of furniture, and I was afraid that if I said anything, it wasn't going to be very nice. So we let the other people have it. "Our" salesperson said we could have the same piece off the main floor and it would be brand new. (The one in the CC was new. It was a special order where the buyer changed their mind.) Yeah, we did get the main floor one just because it is so hard for me to find something comfortable. I wish we had walked away. The manager did give us an additional discount, but our lousy salesperson ended up costing us $150.

If I have the option to not put any stars I will . Our experience has been horrible and ver lengthy. All started last year buying a set of couches that 4 months later started to pill, we contacted the store, they sent a person, we had to have a new couch in 4-6 weeks, never happened, in the mean time the other couch started to have the same issue, we contacted Art Van again , they asked us to go back to the store and select different products which we did and at that time the associates at the store weren’t very pleasant. We ended up selecting another set which cost us another 1,000. We had to go back and pick up the new couches- that service wasn’t offered to us for free since we had the issue. At the time we asked if the couch has the automatic recliner that we ordered - they said yes, as we came home the couch was manual, we called back - Art Van promised to deliver to us the correct couch on 4/19/2019, today is 4/20/2019, I called the store and they don’t see the order, we don’t have the correct couch !!! Problem is still ongoing

I am simply speechless at the blatant disregard for my concern. I purchased a cabinet in good faith from Scott Shuptrine and was mislead to believe that it was 100% functional. At delivery, it never worked. I spoke to the complaint manager, not a courtesy return call after being told I would receive one. It has been 2 weeks and not even a courtesy follow-up. I was moving to Florida when I purchased the cabinet, in good faith I left it in Michigan because the top and light was supposed to be replaced. I was told that it could not be replaced and I could go into the store and choose anything I wanted to replace it. I loved the cabinet and wanted to keep it and asked for half of it to be taken off. I was insulted by the Royal Oak manager and was offered $156. Then was told by the complaint manager that I was only charged $500. Well, just like insurance, the actual replacement cost was not $500. I am not stuck in Florida with a NON FUNCTIONING PIECE OF FURNITURE THAT DOES NOT WORK. Please give me a complete refund for the inconvenience of not honoring and upholding to a high standard of customer satisfaction. It is just not right to treat people wrong and unfair. I have NEVER MISSED A PAYMENT AND in fact, I paid off my account and then as a dummy I came back to purchase more furniture from a company that I thought was an honorable place to shop. I intend to report this store and the complaint manager to social media outlets so that other customers will be aware of the way customers are treated.

We bought our furniture 16 months ago with a cleaning plan..the man who sold it to us Said this plan was to have your furniture cleaned, when ever we wanted it ..so ...come to find out it was for SPOT cleaning only! Becareful what you add on to your purchase..we were mislead....

Artvan is the worse furniture store. My husband and I came over there and spent thousands of dollars to furnish our apartment and not even a year yet and leather couch we got is already peeling off, so is our dining table and seats. So frustrating. Also, the warranty for them is waste of money. They don’t do anything for you! Come over to your house, Paint the place and leave, days later it’s all bad again. I am really disappointed. It’s definitely not furniture for long term, and their price is not worth at all.

The absolute worst furniture store ever!!!!!! Will never purchase anything from this store again. The insurance I purchased was miss represented. The sales pitche that was used on my husband and I were all lies and that is shameful!!!!

By far the worst experience I have ever had at a store. If I could give this place zero stars, I would. My husband and I were shopping for some furniture for our new home over the weekend at the Harwood Heights location in Illinois and had a very personable salesman that helped us out the entire time we looked around and answered all of our questions. Very professional and knowledgeable. We decided to talk some numbers on the pricing and told the salesman we would think about everything and reach out to him in a couple of days. When we came back, we changed our minds on the furniture and decided to go with something else. Once again, we started talking about pricing. Some gentleman, by the name of Adam, came up to us while we were speaking with the salesman, and said "today I don't want to hear the word 'price' from you guys," and walked away. We all laughed, figuring he was making a joke from us negotiating the prices on the other furniture from the other day. He comes back a couple of minutes later when the salesman was giving us the price and my husband asked, "Is this the best you can do?" a question that EVERYBODY would ask before pulling the plug on 5k worth of furniture. This so called "big shot" Adam, jumped right in and said "No this is the best price you're going to get and if you don't like it, you can go buy this furniture somewhere else. You got a great deal the other day on the other furniture and you didn't buy it so that's your fault. I will be glad if you go somewhere else and buy this furniture. It won't hurt us because you are getting this at a low cost and we're losing money here." We were appalled. At first we thought he was simply joking around once again, but he started turning purple as he was getting loud with us and we realized he was being serious. Pretty much told us screw you we don't want your business and walked away. We were all in shock. I didn't even have a chance to react as I was trying to put together what just happened. The man was so disrespectful. I started to get my things together to leave and the salesman started apologizing on his behalf and was extremely embarrassed. He said that's his boss and all he can do is apologize. I was extremely upset and would never purchase from this place had the salesman not been sincere with us this entire time and worked with us for a couple of days. We wanted to give the credit where it was due. But as far as this Adam gentleman goes, he was extremely rude and was so aggressive with his words towards us, we couldn't believe it. I have received better customer service at Walmart than from this so called manager. He should be dealt with for his behavior like this towards customers because if that's how he is with everyone, then he will be bad for business. Never shopping with Art Van again. Thanks for the great customer service Adam.