Average
Based on 2,877 reviews
ASAP Site Services3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
ASAP Site Services (asapsiteservices.com) has 2,877 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 637 reviews with 1 star · Clear filters
RANDY M.
cancelled on day of delivery,no time to make other arrangements
Reply from ASAP Site ServicesOct 26, 2018
Hi Randy, we are sorry for any issues that led to the negative rating. Please feel free to email us directly at [email protected] to discuss your concerns.
Melissa
We set up to have a portable toilet placed for an event, they didn't show up! It was supposed to be placed the day before but never came. I called the morning of the event (multiple times - the first lady said she would figure out why it hadn't been dropped off and even took my cc info) after not hearing anything hours later I called back again, they informed me that we were past mileage and would not be showing up! I never received a call to notify me of this and I even got 2 confirmation emails that they would be there! Overall, we had an event with over 40 clients and no toilet! Put us in a huge bind.. bad for our business. If we would have at least known we could have set up other arrangements.
Reply from ASAP Site ServicesOct 26, 2018
Hi Melissa, we are sorry for any issues that led to the negative rating. Please feel free to email us directly at [email protected] to discuss your concerns.
Dustin M.
I was quoted a price and time for delivery for a porta potty. Then I was charged that amount. A few hours later I got an email stating that the price went up $76. Out of desperation for the unit I said ok. Then they called my wife and said it would be several days later before they could deliver it. I then cancelled the order and ordered it from another company. I’ve since received three emails confirming my delivery and haven’t been able to get in touch with anyone to confirm it’s been cancelled. So frustrating.
Reply from ASAP Site ServicesOct 22, 2018
hello, My name is Michael, and I'm one of the managers here. I do apologize for any issues that you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. There is no excuse for what happened, however, we're only human, and unfortunately accidents do happen. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
Jon
Do not work whit this disposal company. Cannot keep accurate invoicing records and have submitted invoices to our company for almost double the quoted amount. When I tried to dispute/rectify, calls were not returned and the associates on the phone were often rude and disrespectful. Luckily I did have a good experience with Deb in the billing department and she was able to solve the invoicing issues, but I will not be working with Arwood Wast & Demolition in the future.
Reply from ASAP Site ServicesOct 15, 2018
Good Afternoon! My name is Michael, and I'm one of the managers here. I do apologize for any issues that you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. There is no excuse for what happened, however, we're only human, and unfortunately accidents do happen. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
Jeanine B.
We have a portable toilet on our property which arrived on time and has been serviced and billed for once without event; however, an enormous figure was drawn on our account today and we are unable to reach anyone to resolve the issue. Our bank has advised us to change our account information and has blocked the transaction, but the problems that come from such a change cannot be overstated. There are no people answering calls to address the issue.
Reply from ASAP Site ServicesOct 15, 2018
Good Afternoon! My name is Michael, and I'm one of the managers here. I do apologize for any issues that you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. There is no excuse for what happened, however, we're only human, and unfortunately accidents do happen. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
Valued C.
I would give them a minus rating if possible. Neither the dumpster nor the portable toilet were delivered. They charged my credit card and now I've had to dispute the charges because they won't give me my money back.
Reply from ASAP Site ServicesOct 15, 2018
Good Afternoon! My name is Michael, and I'm one of the managers here. I do apologize for any issues that you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. There is no excuse for what happened, however, we're only human, and unfortunately accidents do happen. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
Diana
Our company ordered portable bathrooms back in July 2018, we never received them. One month later we are being billed for them and they charge our company credit card for them. We call to have our money refunded and we are told "they are working on it." My GM has called numerous times and still nothing has been resolved. We have paid over $1200 for these porta pottys which we never received!! Today they have charged our card again!! Maybe leaving this review will motivate someone to call us back and solve this issue!! Customer service is a joke, we will definitely use a local company for our future auctions.
Reply from ASAP Site ServicesOct 15, 2018
Good Afternoon! My name is Michael, and I'm one of the managers here. I do apologize for any issues that you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. There is no excuse for what happened, however, we're only human, and unfortunately accidents do happen. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
Maddie F.
I cannot express my frustration with this company enough right now. I am being charged a returned-funds fee even though I provided updated credit card information. I am not getting any calls back, emails back or any type of indication someone has even looked into this issue. The first time I spoke with a billing rep, she hung up on me. As a consumer, I STRONGLY encourage just going to your local service for any type of rental. This company contracts with them anyway, so you might as well skip the middle man if you can. I don't write reviews unless they're positive as I try to give companies the benefit of the doubt that mistakes happen. This, however, has been the most outrageous experience I have ever had with an organization.
Reply from ASAP Site ServicesOct 15, 2018
Good Afternoon! My name is Michael, and I'm one of the managers here. I do apologize for any issues that you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. There is no excuse for what happened, however, we're only human, and unfortunately accidents do happen. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.
