ASAP Site ServicesReviews of asapsiteservices.com

I first contacted your company on 4/18/19 to request service for a location in New York. Shelby gave me the pricing and sent me the credit application. She didn't tell me how things were going to work and that I needed to call back to get things scheduled. She never sent an email, no follow-up, no official quote. I found out on 5/2/19 that the porta potty had never been delivered so I called back and found out that you didn't receive our credit application, even though it was sent back on 4/22/19. Chatty was able to find the credit application (your company had it the whole time) on 5/9/19 and was able to finally get something scheduled. If I had known this process would be so time consuming I would never have tried to set this company up as a vendor. I can only hope that the service is better in the field, than on the phone. The unit still has not been delivered, so we will see how much longer it will be delayed. I was told they couldn't find the location on the map using the address I gave them. I had no trouble finding it and sending a screen shot of the street view, as well as a pin dropped on the location. I also called back to get a quote for another location and after more than a week later, never received the quote. Chatty helped to expedite that process as well. I don't know what your quote department is doing, but it's not their job. P.S. You need to create a page for a credit application, not questions answered on an email. It's more professional, and companies are allowed to sign the authorization. Not all companies can do an electronic signature.

We put in an order. Arwood received our PO and Email but did not place the order. Then wanted to charge us a $75.00 Rush Fee. Taylor was good though and put the order in to be delivered today waiving the rush fee.

We are new to arwood waste and they have not picked up our trash twice now.

I ordered a standard portable toilet, thinking I was paying a good price. I ended up having to cancel my order through email. I never received any notification or response back, I just assumed they were taking care of everything. The portable ended up being delivered even though I requested cancellation. When calling Arwood back, I was first told that the cancellation process was never finished and that the delivery driver was never told. I was also told I would be receiving a call back after a the situation would be looked into, this being a Friday, and had to call back Monday to see what was being done after no contact was made. That Monday they explained that someone tried giving me a call, which did not happen, and that our cancellation did not get finished due to the cancellation not being a week before delivery. I did not understand why they couldn't cancel my order, and I was wanting a refund. Before cancelling, I made sure to read all the terms and conditions, especially the cancellation section. The terms and conditions stated that any days past 48 hours of the delivery date was a permissible amount of time to cancel and still receive a refund, and I made sure to do so 3-4 days before the delivery date. They once again said they would call me back and told me they shouldn't be able to give me a refund after explaining that I did not cancel before 48 hours of delivery, which was untrue. They once again did not call me back, so I called again the next day. I was told that I would at most get a $50 credit since I did not cancel within a week of delivery, which was not stated as such in their terms & conditions. I was then told I didn't cancel within 10 days of delivery, which I did not understand why I was being told different things. They also tried to tell me that a construction order can be refunded, but not a commercial use, which is not true based on their terms and conditions, which state "All orders". The rest of the call I was still being told different things, and none of that was even on their terms and conditions. I had to explain to them over the phone what their policy is (since they did not seem to know), and I stated I did not understand why a full refund could not be issued; I felt that I was right in getting my full refund. I was AGAIN told that someone would call me back after a manager was spoken to. This last time, I was called back by an employee explaining I would in fact be receiving a full refund, which I would not have settled any less for. As much as I was grateful for my deserved refund, I did not receive good service at all. Therefore, I cannot rate anywhere close to 5 stars (which was asked of me at the end of the last call), since it would not be honest in the slightest due to all the hassle and headache I went through with this company. Overall, I felt like I was trying to be swindled, and I will not be using this company in the future.

Arwood is a dispatcher for local services. My Roll- off dumpster was scheduled for Monday but they didn’t make it clear that meant anytime from 7am to 7 pm. It arrived at 6 pm, meaning I missed a whole day of filling it. Several calls could not confirm when it would arrive, so 3 workers were left with not much to do.

Driver didn't call 30 minutes out as requested. Still waiting on a swap requested three days ago

The person who took my call for placement of a porta-poddy was very kind and courteous. However, I received a text message today, just two business days before the agreed upon placement, and was told you would not service my area. I was told on the phone that there would be no problem. Now, we will have to quickly find another company and pay a fee for last minute ordering.

Was never informed that Arwood is a 3rd party company and does not supply it's own equipment No wonder their rates were higher. Sit on hold a long time waiting for someone to come on the phone. I did deal with nice and helpful Reps but was never told that they call other companies to provide dumpsters, portable toilets, etc. Not the type of business practices I like dealing with.