AskadoctorReviews of askadoctor.help

Reply from AskadoctorSep 10, 2025

Hello Steve, Thank you for reaching out to JustAnswer. We apologize for any delay in our response. While most questions receive quick answers, response times can vary based on Expert availability, question volume, and the question's complexity. I understand you no longer wish to continue your membership. I’ve canceled it, and you won’t see any further charges. We’ve also initiated a refund for your payment. If you have any other questions or need further assistance, please don’t hesitate to contact us. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorSep 9, 2025

Hi Deborah, Thank you for contacting JustAnswer. Thank you for reaching out and bringing this to our attention. I sincerely apologize for the confusion and frustration you experienced. To clarify, our services are based in San Francisco, and I regret that this was not clearly communicated in the advertisement. After reviewing your account, I see you agreed to a monthly membership with the following charges: a one-time join fee of NZ$8 and a monthly membership fee of NZ$84. This includes your first question and any additional questions during your membership. These terms are outlined on the Offer Details page, which explains the subscription and automatic charges. Your membership was canceled on Sept 8, 2025, and no further charges will be applied. Additionally, a refund has been voided, and the charge was canceled before processing, and only an authorization hold appears on your account. Since no charge was made, no credit will be issued. The hold should drop off within 3–5 business days, leaving no record of the transaction. Please let me know if there’s anything else I can assist you with. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorSep 9, 2025

Hello, We're sorry to hear that the answer you received wasn’t satisfactory. If the response didn’t meet your expectations, we suggest replying directly to the Expert to explain why it wasn’t helpful—this helps the Expert improve their answer. If needed, you can also ask them to opt out so other Experts can assist. Other Experts may also step in once they see you're still seeking a helpful response. Please note that follow-up questions are free as long as they are posted within the same thread. If there’s anything specific we can do to improve your experience, please let us know. Your satisfaction is very important to us, and we’re dedicated to providing you with the best possible service. We look forward to hearing from you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorSep 8, 2025

Hello Guillermo, Thank you for contacting us. I hope this message finds you well. I noticed your question regarding a medical prescription on our website. Please note that while our experts can provide general medical information, we cannot issue prescriptions or recommend medications without an in-person examination or access to your medical history, as required by law. After reviewing your account, I see you agreed to a monthly membership with the following charges: a one-time join fee of $5 and a monthly membership fee of $40. This includes your first question and any additional questions during your membership. These terms are outlined on the Offer Details page, which explains the subscription and automatic charges. I have canceled your membership. You will not incur further charges, and we’ve initiated the cancellation of your payment. If you have any other questions or need assistance, please don’t hesitate to reach out. Best regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorSep 5, 2025

Hello, We understand that this may have caused some confusion. Our records show that you’ve previously used our service. Upon your recent return, you saw a "Welcome Back" message and pricing information when asking a new question. The 'join fee' was not included since it was already covered during your initial registration. Our monthly membership allows unlimited questions across more than 100 categories for 30 days, and you have the option to cancel at any time. If you’d prefer, you can also switch to a pay-per-question plan. We’ve turned off your membership to prevent any further recurring charges. If you need additional assistance, please don’t hesitate to get in touch. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Reply from AskadoctorSep 1, 2025

Hello, Thank you for reaching out. I'm very sorry if you thought you were posting a question on a different website. Apparently you clicked on one of our advertisements or you may have reached our site through one of our affiliates. When you posted your question on our site you would have seen JustAnswer branding. Please visit https://www.justanswer.com/about to learn more about JustAnswer and how we provide professional services. We are a "people helping people" business. Again, I'm very sorry if it was not clear that you were posting your question on JustAnswer.com, instead of the site you intended to contact. I have cancelled your question page and have refunded your payment for you. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. If you have any concerns or inquiries feel free to ask, and we'll be more than happy to guide you through it. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorAug 31, 2025

Hello, We apologize that you had this experience with JustAnswer. We'd like to get you a 2nd Opinion on your question. Our team will take action, reaching out to the Expert community and connecting you with the most knowledgeable Expert in the field. If this sounds like a good option for you, then simply let us know by sending an email to us. Looking forward to your response. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorAug 31, 2025

Hello Ashfaq, Thank you for reaching out. I’m sorry to hear that your experience with JustAnswer wasn’t as helpful as you had hoped. While I’m glad you gave our service a try, I completely understand your decision to cancel. I can confirm that your membership was canceled on Aug 30, 2025, and no further recurring charges will apply. The charge has already been voided, meaning only an authorization (a temporary hold by your card issuer) was placed. Since this was never processed as an actual charge, there won’t be a credit back to your account. The authorization should automatically disappear from your card statement within 3–5 business days, and it will be as if the transaction never occurred. Please don’t hesitate to reach out. We’d be happy to assist you anytime. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962