Excellent
Based on 5,295 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.
Askadoctor (askadoctor.help) has 5,295 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 206 reviews with 1 star · Clear filters
askadoctor.help C.
You charge me 51.00 on your website was 5.00 you need to place my money back in my account
Reply from AskadoctorJul 1, 2025
Hello, Thank you for reaching out to us. We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID 10471200 if you have further questions. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
Roger J.
I still have not talked to doctor - is this a scam
Reply from AskadoctorJun 29, 2025
Hello Roger, Thank you for reaching out and sharing your feedback. We're sorry to hear about your experience and appreciate your input to help us improve. JustAnswer connects you with verified Experts in 150+ fields, available 24/7. Our service aims to save you time and money by offering expert advice at a fraction of the cost of in-person services. All Experts are externally verified for credentials and complete exams to ensure up-to-date knowledge. I'm sorry to hear that you did not receive a satisfactory answer to your question. When a customer doesn't receive a helpful answer, we encourage them to respond to the Expert and tell them why the answer wasn't helpful. The Expert will work on a better answer, but if the answer is still unsatisfactory, you can ask the Expert to opt out of the question and open it to other Experts. Please don't hesitate to reach out if you require further assistance, particularly regarding your account. We are here to help. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
Shirl
Dr. spent 5 seconds or less on line… for a simple UTI… and immediately refers me to an urgent care…. Hoping they don’t bill me $100 for this… and it is ridiculous the way this was handled.
Reply from AskadoctorJun 28, 2025
Hello Shirl, We're sorry for any confusion regarding the services we provide on JustAnswer. Please note that we do not issue prescriptions on the site, as those require an in-person consultation with a licensed medical professional. That said, we’ve issued a refund for your payment as a courtesy. Please allow 3–5 business days for it to reflect on your account. Let us know if you have any other questions or concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
Joey C.
They charge you again and again. You allow them to do this becoase when you click yes to get a doctor it’s in the fine print. They will charge you monthly.
Reply from AskadoctorJun 25, 2025
Hello Joey, We're sorry to hear about your experience in using the site. I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
Mayara S.
Its not really explained that they will charge you $2 PLUS $73. You read the $2 (REFUNDED) and think ah ok, if they dont help at least is refunded. Then they say is 73$ for someone to answer but in your mind they are doctors, but not. They are people to tell you basic things that google can tell you. Don't fall for the scam guys.
Reply from AskadoctorJun 25, 2025
Hello Mayara, We're eager to address your concern. Please reply to our private message so we can locate your account to assist you. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
Cindy S.
Over the last 2 months you have taken 2 payments of $66.00 dollars for a membership I didn't sign up for. Initially it was a $2.00 1 off payment. Now a payment was taken out in February and another last week. My bank will not refund me. I hope that you will cancel whatever membership you signed me up for and return my money. That's fraud.
Reply from AskadoctorJun 20, 2025
Hello Cindy, Thank you for contacting JustAnswer. We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement. I assure you that moving forward you will not see any recurring membership charges. If I can be of further assistance, please let me know. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
askadoctor.help C.
I tried to get a active phone number to ring you’s on and you wanted me to pay money to get customer service
Reply from AskadoctorJun 20, 2025
Hello, We're ready to lend a hand. Please reach out to me using the contact information below, and we'll be happy to assist you. We look forward to helping you. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
askadoctor.help C.
They took 51.00 off of me. Did not help me with anything and will not refund my money back it was a mistake I signed up. If that's the way you run things.
Reply from AskadoctorJun 15, 2025
Hello, Thank you for reaching out to us. I completely understand how this situation might have caused some confusion, and I truly appreciate you bringing it to our attention. Upon reviewing your account, I can confirm that you enrolled in a monthly membership, which includes a one-time join fee of $5 and a recurring monthly fee of $46. This membership covers your initial question as well as any additional questions during your active subscription. These terms are clearly outlined on the Offer Details page, which provides a full explanation of the subscription and automatic billing. As a members-only service, we always present the pricing and terms prominently on our payment page. All customers are required to review and agree to these terms before enrollment. We aim to maintain full transparency to prevent any misunderstandings or unintentional sign-ups. I'm glad that you tried out our service, but I'm a bit saddened that you no longer need the membership. I can confirm that your membership was canceled on June 14, 2025, and the charge of $51 has already been voided, no further recurring charges will apply. If you have any additional questions or need further assistance, please don’t hesitate to reach out. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
