Excellent
Based on 5,295 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.
Askadoctor (askadoctor.help) has 5,295 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 44 reviews with 3 stars · Clear filters
askadoctor.help C.
I asked for a pediatric endocrinologist.
Reply from AskadoctorMar 31, 2026
Hello, Thank you for contacting us, I would love to help you out. If you send me an email with additional information about your issue we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
askadoctor.help C.
The doctor themselves were great. But the site itself is super misleading. The chat says it needs your credit card for only a $5 join fee, then charges you an additional $50 non-refundable membership fee. That was frustrating.
Reply from AskadoctorMar 30, 2026
Hello, Thank you for reaching out and sharing your concern. We understand how unexpected charges can be frustrating. The join fee and membership fee are displayed on the payment page before submission. That said, we’ve already refunded the membership fee, which also cancels your membership. You won’t see any future recurring charges. If you have any questions or concerns, we're happy to help. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962
LD
I'm not ready to evaluate.
Reply from AskadoctorMar 29, 2026
Hello, Thank you for reachong out. While I’m unable to provide prescriptions directly, you can continue your consultation through our pharmacy at [JustAnswer Pharmacy] (https://www.pharmacy.justanswer.com). There you will be able to discuss your prescription options and receive guidance on the best next steps for your situation. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
Indya H.
To the point and quick although beware: you will be required to subscribe for $40 in addition to the $5 fee.
Reply from AskadoctorMar 15, 2026
Hello Indya, Thank you for reaching out. We’re sorry for the confusion regarding the membership charge on your account. The join fee and membership fee are displayed on the payment page before checkout. We’ve now refunded the membership fee and canceled your membership, so no recurring charges will occur. If you have any questions or concerns, we're happy to help. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962
askadoctor.help C.
I thought I would talk live
Reply from AskadoctorMar 11, 2026
Hello, Thank you for contacting JustAnswer. Premium Services, such as Phone Calls, are optional and not included in the trial or monthly membership fee. You can request a premium service using the offer found on their question page. You can tell your Expert that you could use some additional help, and they may extend a service offer that will be displayed on the question page. If there’s anything specific we can do to improve your experience, please don't hesitate to let us know. Your satisfaction is very important to us, and we are committed to providing you with the best service possible. Regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962
Taylor
It is a good service for medical questions that might be more difficult to answer or just look up online (ai is not always trustworthy) so its nice to get information from someone with a medical experience. I have two complaints, firstly, when you use the service it will say it costs $5 to answer the question you have, so you pay it, but what its actually doing is signing you up for a $45 subscription which is pretty shady and distasteful. My other complaint is the wait to for your question to be answered can be kinda long 10-30+min, so if its medial and an emergency just call a nurse hotline or 911.
Reply from AskadoctorFeb 13, 2026
Hello Taylor, Thank you for reaching out. I understand the confusion and appreciate you bringing this to our attention. Upon review, you enrolled in a monthly membership with a one-time join fee of $5 and a recurring monthly fee of $46. This covers your initial question and any additional questions during your active subscription. These details are clearly outlined on the Offer Details and payment pages, and all customers must review and agree to them before enrolling. I’m sorry to hear that you haven’t received a response from the Expert within your expected time frame. When a customer receives an unhelpful response, we suggest replying to the Expert and explaining why it wasn't helpful. The Expert will try to improve the answer, but if you're still not happy, you can ask the Expert to opt out and allow other Experts to respond. If there’s anything else we can do to improve your experience, don’t hesitate to let us know. Your satisfaction is very important to us, and we’re dedicated to providing you with the best support possible. Best regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962
Mary H.
After discussing situation and answering questions I that all was good. He put aside my concern of why the symptoms were there. His advise did help I was $5.00 but noticed an extra charge of $65.00 .. Wow and the Neurologist is a pediatrician at that!!! The patient I had concerns of is 99 yrs old,
Reply from AskadoctorJan 24, 2026
Hello Mary, Thank you for reaching out and sharing your concern. We understand how unexpected charges can be frustrating. The join fee and membership fee are displayed on the payment page before submission. That said, we’ve already refunded the membership fee, which also cancels your membership. You won’t see any future recurring charges. If you have any questions or concerns, we're happy to help. Best, Hazel, JustAnswer Customer Care [email protected]
Bailey
I did speak with an actual doctor, which was great to identify why I was having symptoms (even though they couldn't prescribe anything). My issue was that they do not make it clear that you will AUTOMATICALLY be enrolled in a $55 monthly subscription. After I realized, I cancelled and asked for a refund, which they would not do. Also, the cancellation process was not clear at all (you have to download the app "Just Answers" to cancel). OH and they said the $5 enrollment fee is completely refundable (DEFINITELY not true). Fine option is you are in a pinch, but honestly, just wait and go see a real doc in person or through reliable sources like Telehealth.
Reply from AskadoctorJan 16, 2026
Hello Bailey, We're truly sorry to hear about this. We’ve requested more info through Trustpilot. Please reply there so we can investigate further. Best, Hazel, JustAnswer Customer Care [email protected]
