AskadoctorReviews of askadoctor.help

Reply from AskadoctorFeb 7, 2025

Hello Adetutu, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-808-0643

Reply from AskadoctorFeb 7, 2025

Hello Paul, We apologize for your experience using the service. Please reply to our private message so we can assist you promptly. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorJan 27, 2025

Hello Cole, Thank you for sharing more details. We couldn’t find an active account with the information provided. Please contact me directly so we can help locate your account and address this for you. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorJan 24, 2025

Hello Suzanne, We have reached out to you privately to gather more information. Please keep an eye out for our message. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorJan 24, 2025

Hello, We're eager to address your concern. Please reply to our private message so we can locate your account to assist you. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorJan 21, 2025

Hello Jeremy, Thank you for sharing your review of your JustAnswer experience via TrustPilot. We understand your concern, and are happy to look into this. We will reach out to you privately for more information. Kind regards, Violet JustAnswer Customer Care [email protected]

Reply from AskadoctorJan 18, 2025

Hello Sandy, Thank you for using JustAnswer. I hope your day is going well. I see you have posted a question to our website asking for a medical prescription. I am sorry for any confusion on how our service works, however, we cannot refer or distribute medications through our site. This is prohibited by law to prescribe for someone who has not been examined or whose medical history is unknown. That said, medical experts can answer other medical questions. You have been charged a monthly membership fee of $46 at the time you posted your first question. This was displayed on the same page you entered your billing information, just before you posted your question and accepted our terms of service. In addition, I can confirm that the membership was turned off on Jan. 14, 2025. Moving forward, you will not see any recurring membership charges, and process the refund for the $46. If you have any further questions or concerns, please don’t hesitate to let us know. We’re here to assist you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Reply from AskadoctorJan 7, 2025

Hello Mr. Smith, We would love the opportunity to look into this matter. We will reach out to you privately for more information. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962