Askadoctor Reviews | Read Customer Reviews of askadoctor.help

Askadoctor Reviews | Read Customer Reviews of askadoctor.help

Askadoctor reviews

Showing 206 reviews with 1 star · Clear filters

Derek M.
Nov 21, 2025
Scam
Hi, This is a scam. They tried to take €40 from my account 2 weeks ago and yet again today they tried to take €40 from my account without my permission. Do not under any circumstances give them your account details
Reply from AskadoctorNov 21, 2025
Hello Derek, Thank you for your feedback. We’ve asked for more information through Trustpilot. please respond to the request so we can look into this securely. Best, Julie, JustAnswer Customer Care [email protected] 4408081680054 http://www.justanswer.co.uk/help/
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Joyce S.
Nov 16, 2025
Dr Nephrologist associate
Dr. Winders was great trying to get me another Dr. I had told her, I wanted to talk to Nephrologist Dr. I worked with them for hours and hours to try to talk to the Dr. They let me set with the wrong password, for hours, they kept taking back to enter my credit card. I bet that process went on and on. Never did they offer to have me reset my passwords. They kept taking me back to pay $5 more dollars. I just got my monthly statement-on there I'm charged $55.00. I'm done with "Just Answer", that was to cost only $5.00. I'm an 87, no extra money.
Reply from AskadoctorNov 17, 2025
Hello Joyce, Thank you for reaching out. We understand that this may have caused some confusion. Our records show that you’ve previously used our service. Upon your recent return, you saw a "Welcome Back" message and pricing information when asking a new question. The 'join fee' was not included since it was already covered during your initial registration. Our monthly membership allows unlimited questions across more than 100 categories for 30 days, and you have the option to cancel at any time. If you’d prefer, you can also switch to a pay-per-question plan. We’ve turned off your membership to prevent any further recurring charges. If you need additional assistance, please don’t hesitate to get in touch. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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Fay B.
Nov 14, 2025
You get charged a monthly membership to use this service!!
When I first used this service (unsuccessfully) I didn’t realise I was joining up for a monthly membership. I have been direct debited $66 each month for the last 9 months!! I will admit I should be more active in checking my bank statement, and this has taught me a huge lesson. I have now cancelled the membership (that I didn’t want in the first place). The first person I spoke to about it said it was a completely legal binding contract and I couldn’t do anything except cancel my membership. It is above board but it is trickery. I wasn’t happy with the first persons reply so I sent an email requesting refund of the 9 months I didn’t knowingly authorise. Surprisingly, I got a full refund. People just need to be aware of what they are getting into when you join up for a doctor chat!!
Reply from AskadoctorNov 14, 2025
Hello Fay, We appreciate your concerns. Our records show that you’ve used our service in the past. When you returned, you were greeted with a "Welcome Back" message and the pricing details for submitting a new question. The 'join fee' was not included as it was already paid during your first sign-up. With our monthly membership, you get unlimited questions in over 100 categories for 30 days, and you can cancel at any time. Alternatively, you can opt for pay-per-question billing if that better suits your needs. Your membership has been deactivated, and there will be no further recurring charges. Should you need any further help, feel free to contact us. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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Ceiriog H.
Nov 3, 2025
Billing
Billing! Advice was okay but I'm being billed a second time. Never signed up for anything more than a 30 second enquiry. No way of cancelling the service and they even have the cheek to want me to sign up again ($8) to speak to a Dr. Don't want a Doctor, want a responsible person to answer my question.
Reply from AskadoctorNov 4, 2025
Hello Ceiriog, We’d love the opportunity to make this right. We’ve sent an official request for more info. Please reply there so we can assist privately. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
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Mubarak A.
Oct 29, 2025
Its a fraud service
Its a fraud service, they have been charging me 46$ every month without telling me. And there is no way to reach them,
Reply from AskadoctorOct 31, 2025
Hello Mubarak, We would love the opportunity to investigate this matter. We will contact you privately for more information. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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askadoctor.help C.
Oct 19, 2025
I am very upset that they tried to take…
I am very upset that they tried to take another 93.00 out of my account. Would never have used this if I had known this. Make sure this does not happen again. Lorie
Reply from AskadoctorOct 19, 2025
Hello, We're eager to address your concern. We will contact you privately for more information. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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customer K.
Oct 18, 2025
Beware you'll be charged a monthly subscription!
Beware. To access askadoctor even once you will automatically be signed up to membership without ever knowing it....until you see monthly deductions from your credit card. It's an absolutely rort!
Reply from AskadoctorOct 18, 2025
Hello Kate, We appreciate you taking the time to contact us. Please provide the additional details we requested so we can locate your account and offer assistance. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
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Kristi
Oct 16, 2025
Severe dermatitis after Ag egelsyssusing
Terrible experience! Continue to have rash, erythema, now warm to touch, pitting edema , itchiness, Saw a Determatogist today. Medical advice given and medication recommended.
Reply from AskadoctorOct 16, 2025
Hello Kristi, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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