Assurance WirelessReviews of assurancewireless.com

This is the WORST mobile service in the world! No customer service, unreliable, scam company. What's worse, is they are now sending fraudulent text messages to customers of other providers, telling them that their service will end on November 8, 2024 and providing a link to switch to Assurance Wireless.

Customer service is ridiculous. Unrealistic and unreasonable solutions provided. They are a joke.

There is a significant drain on my data allowance without me even using any apps or the internet. In the first place, I did all the necessary steps to prevent this from happening before I even reported this issue to ASSURANCE WIRELESS. I set my Data Saver "on' and uninstalled all the built-in data consuming features like interactive gaming and music streaming apps. I never set-up my email nor Social Media and even blocked data for specific apps like weather and news. The above issue had been reported to AW so many times. Customer Representatives did their trouble-shooting methodologies and didn't work. Why is my phone using so much data when I am not even using it? I only use my phone for 'VOICE' that is calling and receiving calls but mostly calling because most of the time my device is turn-off. I NEED AN ANSWER, ASSURANCE WIRELESS!

I switched wireless companies in June when I recertified with Lifeline program. My previous wireless company had issues with the data so I switched to Assurance. When I called back in June to ask about plans available for the Lifeline program the agent was helpful and gave me the plans and benefits with Lifeline. A FREE phone came to new customers but not at the customers choice but I asked them to put a request for a Samsung phone the agent assured me that I would get a good phone. After a week my phone arrived and it was a Blu mini phone I never heard of that company and it looked very cheaply made.It looked like it was for my grandson who is 7yrs old. After I got it the screen started freezing up,I couldn't switch it off I would have to take the battery out to get it to reboot.This happened very consistently and I only had it for a month. August 30 I called Assurance wireless and they said they would send me a replacement phone. I explained to the agent I don't want this toy phone that it was very cheap and it wasn't a reliable phone it would be a problem. I wanted a decent phone a brand name that people would recognize. Some people said it looked like a kids play phone and never heard of the make BLU mini phone. Assurance sent me the same phone which I declined and 2 other phones by FOXX which was so cheap . How embarrassing! I explained I am not satisfied with these toy phones I want a good phone not some cracker box toy phone. The agents were kinda nice and reassured me that I would get a better phone. I told them DO NOT SEND ME A PHONE MADE BY A COMPANY THAT IS NOT KNOWN BRAND THAT US NOT FAMILIAR WITH. The agents said don't worry will take of you and send a replacement phone. They sent 3 phones 2 FOXX phones,1BLU mini studio phone like the first one sent to me. I was upset and called the next day that I refuse to use these toy phones that would not work and I'll send it back to them. How awkward, they didn't want their own phones back which never was open or used ?! That was a big red flag not taking back your own company phones unused and I would pay the shipping cost. They didn't want it. 3 phones laand my issue still unresolved. It been excuses and the inconsistent, communication skills are terrible and 2 twice the proper form to file my request was not valid and got cancelled. I explained to this agent Joy that how would I know that why didn't someone email me or call. No follow up,no NOTHING. Like I'm supposed to read their minds,I'm talented but I don't perform mind reading or miracles! The nerve of these people. Joy the agent was the first rudest, unprofessional agent from them all. She started answering with rude remarks and literally said "You should be greatful what you have" I was appalled and literally shocked. Your an agent telling me "be greatful" I was outraged and started going off I just couldn't take these customer service agents with attitudes and NO customer service what do ever. Very unprofessional unpleasant, inefficient,rude and most of them can barely speak English in a manner where I can understand them. Another skill of theirs when they don't want to deal with you they say " Hello?? I can't hear you... Hello?,Hello? To have them hung up on you after you waited 30mins to finally talk to someone and after a 1 1/2 hours on the phone nothing was resolved. Joy was rude and obnoxious with her condescending remarks. Than this agent Ann was a real fruit cake and that's being polite she hung up on me twice the first time refused to apologize to me and had the nerve lie to me and twist it around to make like I was lying and hung up and her after she said to me this is the first time she talked me. Which was a LIE after she ratted out her own self what a joke She literally told on herself and lied to me cause she couldn't remember what she told me what a classic fool in the making She made herself look like a liar and a fool.If your gonna lie remember what you said.This agents make Assurance wireless look bad.The company you work for the service you provide reflects back to the company in how you customer support service provides and how consistent they are. That is not a company that cares about their customers needs and can provide. Most of the employees don't have customer service skills and aren't able to resolve or be humble with the customer. Ann made me feel that I was a liar and would continuesly refused to take accountability for her actions.I was a Guest Service Agent/ Room Reservationist for a major hotel for 7yrs&never in person or on the phone with a guest talk in a unprofessional matter or any of my co workers. Whether if the guest is wrong or right the guest/customer is ALWAYS right in a appropriate matter that is.The customer skills communication skills, etiquette skills,is below the expectations I didn't want to rate the company a 1star either but in order to write this review I had to.

Given a Federal Contract for Lifeline cell phone program for disabled and seniors, they are defrauding this FCC Program. I was accepted to program on Sep 4 within 5 minutes, yet 26 days later with 20 calls to Cust. Service, my US Senator and FCC Formal Complaint still no phone or Lifeline service. The Cust. Service is useless and powerless and there is no Service. The speed of modern light is measured by the month for Ass. Wireless, I am sure that they are raking in the federal funds for the Lifeline program, but not providing the promised service. This could be a deadly proposition for the disabled and seniors.

On the Lifeline service and now due to Federal Funds running out and Congress not renewing, we're only receiving 4.5gbs of data per month. That only gave me a weeks worth according to Assurance after they cut me off in the middle of the day and then they wanted me to top up. But if you're able to, jump on wifi for data usage and use your phone for only calls and text because the data service isn't worth it anymore.

This company deserves 0 stars. The government should void contracts with these encompetent stooges. Damn shame. The phones are old, cheap, and downright unfunctional. The service is below poor. F*** You Assurance Wireless. I hope and pray that the Government see these reviews and cancel your theiving asses.

If ever there was a need to have customer service, this company is wasting your time and their money. Their customer service takes hours and their supervisors could not resolve a problem even by accident. The most useless customer service department of any company on earth: of course it is offshore with staff that does not speak an English that anyone understands. I filed complaint with FCC and my US Senator-even they can't get a rise out of them. Time to close the company.