Audien HearingReviews of audienhearing.com

My husband order the Audien pro for me for Christmas. They were over a month late. After wearing them for a couple of weeks, i found that the ear pieces they sent were to big and they would not stay in my ears correct. It would cause them to squeal. So I had to continually push them back in place. I emailed them at least 6 times and got NO response. Had they responded in a timely matter I would have found out they did not have smaller ear pieces and I could have returned them and got the one that go behind your ears. Now I have lost one BECAUSE they would not stay in my ear correctly. So I now have a hearing aid I can not use and my husband is out what he paid. If only they had answered my emails I would not be sending this review. I would have gotten the ones that go behind your ears! They need to work on their customer revive concerning emails. Would i recommend these,nhearing aids were ok but I would NOT recommend them and plan to tell everyone of my experience. I’m not a satisfied customer!! But I’m sure they really don’t care! They have our money so we’re just out! Sincerely Vanessa Martin Ordered by Roger Martin N C order # 767097

If I could give a negative number I would. Bought the Audien Atom One. Unit never worked correctly. Company proclaims to be an American Company. It should be noted that if you do not speak or understand India dialects do not contact their customer service. Complete waste of time and energy. Followed every instruction provide to include watching every provided video. Unit failed to operate correctly from the first time using. Unit would show fully charged after charging over night then in 30 minutes it was start beeping (4 times) indicating battery was low. This was in one unit only. Customer service is a call center some where in India. I bought this product as a backup, don’t waste you time or money for this useless product.

the first order we received, there was tremendous feed-back and could not be used. Audien then sent a second pair at no cost, those like the first set were way to big for mom's ear canals. i requested a refund and received the return label and sent them back on 2/20 and returned them the next day and were received by audien on 2/22, as of this writing almost a month later i have not seen any refund. "if i keep sending emails it pushes me further back in the queue"

One unit quit working

They came quickly . I found they did not fit me, much too big. within hours of their arrival I notified ausdien as per their refund guarantee policy I needed to t=return them. went thru site, no response. tried phone number. 1st time they said they would call back never did, second time, 14 minutes on child, by clock, and then they disconnected. sent 3 emails and also no reply. sent replies to their ad emails to me or I'm your audien consultant if you have issues Im your personal person to contact and still no response. also tweeted to them 2x, again no response. As far as I am concerned they are scam company. they do send the product but their refund policy is a lie, or they would honor it and respond when asked to start refund process.

Prior to receiving my ATOM Pro 2, I carely listened to your tutorial vidio and read your tips “7 Tips To Get Used To Your Atom 2 Hearing Aids”. My ATOM Pro 2 was delivered on January 20, 2023 and read "3 Steps To Prevent Feedback When Inserting Your Hearing Aids" and user manual. I tried different ear tips and found the seal the most comfortable and began testing volume and modes for eight (8) days, with the following results: I continued hearing noises/sounds described below: 1. Nasal 2. Metallic and Tinny 3. Echoing 4. Low growl like walking through a tunnel There appears to have little noise cancellation at all. Talking with my wife or watching TV does not improve sound and voices. In all fairness to Audien Hearing, I had a stroke a few years ago and suffer APHASIA. Aphasia is an acquired language impairment affecting speaking, listening, reading, and writing. Depending on there hints and guidance on how I can improve my hearing with their technology, I propably needed a more sophisticated hearing aid with more options. UNFORTUNATELY THE DEVICES DID NOT WORK FOR ME! In addition, I sent 3 emails regarding that I received TWO (2) pairs with my order rather than one (1)! Per their request from Audien Hearing Support, I provided the photos! I heard no one heard from anyone. What would you like to do with the second pair? Working with their company and customer service department has been extremely difficult: FACTS: I ordered and paid for one (1) Audien Atom Pro 2 OTC for $244.25 including Priority Processing for $5.25 on January 1, 2024 a. From Customer Servcie on February24, 2024: I have initiated a refund of $5.25 to your credit card. Please allow 3-5 business days for this to process. I still haven't seen my credit to date! I finally received the Audien Atom Pro 2 on January 23, 2024. That was twenty-two (22) days from order to receipt! Not only did I receive one (1) Audien Atom Pro 2, I received two (2) in separate packages. I sent multiple emails letting your department know that there was an error on your part without any acknowledgement! I received an acknowledgment from the USPS received my return to their company February 7, 2024 containing a single package containing the two (2) Atom Pro 2 OTC. I just received the email below acknowledging my refund of $239.00 minus Priority Processing $5.25=$235.25 a. From Customer Servcie on February24, 2024: I have initiated a refund of $5.25 to your credit card. Please allow 3-5 business days for this to process. I still haven't seen my credit to date! If I weren’t so honest, I should have only returned and refunded only one (1) and kept the other, you would have never known, your company would have lost $239.00 This not about the $$, it’s the principle of Audien Hearings lack of customer service and support. In my opinion, Audien Hearing's back office is a disaster! BE CAREFUL!

2/10 I placed an order for a pair of atom model hearing aids and paid via PayPal. I called after not receiving the delivery and was told they "are arriving today" They did not arrive. I wrote emails, filed a complaint with PayPal. It is now one month since my order and they have not yet arrived. I asked for the order to be cancelled and to refund my payment. Audien answered that they had sent another order and my request to cancel had come too late. I would advise not to order with this company. The customer service is non existent. I wrote email after email with no answer. Only after I complained to PayPal, I finally got an email that they are sorry about the shipment and want to confirm my mailing address. I answered that I did not want a shipment and to refund my payment. They answered the request came too late and are reshipping. If they ever arrive, I will need to send them back. I will take my complaint to my credit card company and escalate the complaint to PayPal. I would not order anything from Audien with such poor customer service. Hearing aids need customer service.

No chat feature for customer service even though it states that is available. Not an easy return policy because nobody answers the phone or responds to emails. Hearing aids buzzed and itched. Not a fit for me.