Audien HearingReviews of audienhearing.com

Reply from Audien HearingMay 17, 2021

Anthony, Since you have posted many reviews with the same information I will respond with the same message: After personally reviewing your order I can see we refunded 50% of your order after you contacted us. Unfortunately, we cannot give full refunds if we do not receive a return of your devices. With international orders, customers may be charged customs fees depending on their location. As this is regional and charged by customs departments, we cannot do anything about this charge. Sean Pitt

Reply from Audien HearingMay 4, 2021

Rita, I can see you reached out to us through our online contact form on April 13. I apologize that you have not been helped! It seems our representative received another message and our system hid yours. For this, I am greatly sorry. Our policy is written here: https://audienhearing.com/policies/refund-policy I can see from your order that you are well within the grace period we provide (30 days + 20 day extension). We have now emailed you a return label to ship your hearing aids back so we may process a refund. Please respond to this email so we know you have received it and we can expect your return. Sean Pitt Head of Customer Outreach

Reply from Audien HearingMay 4, 2021

Nancy, As per our policy (https://audienhearing.com/policies/refund-policy), if you return your hearing aids to us within 50 days (including 20 day grace period) you are eligible for a full refund as long as all the items are contained in the original packaging. I requested more information from you as we have many customers and I could not locate your specific order. I’m sorry you are having trouble contacting us, but the best way would be to contact [email protected] for assistance; provide your order number and describe your issue. Give our support team 48 to respond to your request. You can also visit audienhearing.com/support for immediate assistance. Our support team is not trained to ignore our customers! Please reach back out here to me or contact our support team so we may assist.

Reply from Audien HearingApr 27, 2021

Hi Carolyn, I tried to look up your order so I could assist you with this matter. It definitely sounds like you may have received a defective unit. We have multiple Carolyn Wrights in our system so I have requested more information regarding your order through Trust Pilot. Please get back to me at your earliest convenience! You can also contact our support at [email protected] and we will send you another pair at no cost (as per our warranty policy). Sean Pitt Head of Customer Outreach

Reply from Audien HearingApr 22, 2021

Denise, I’m sorry you are not satisfied with our online support and understand you would like to speak with someone. Fortunately you are misinformed, as we have a listed number on our website under “contact us” that you can call to speak with a representative! (205-255-1112) (https://audienhearing.com/pages/contact-us) I hope this helps, and please consider revising your review as this seems to be a simple misunderstanding. Sean Pitt

Reply from Audien HearingApr 12, 2021

Carol, I am sorry our devices did not fit your ears well. It also sounds like you received a defective pair if you are dealing with constant feedback. We have a 30 day guarantee with an additional grace period. Please contact our support team ([email protected]) so we can assist you with a return and refund.

Reply from Audien HearingApr 8, 2021

Harry, After personally reviewing your order I found that you did contact our support for the first time on March 21, 2021 at 3:52pm under the name Hazel A West. You explained the same issues that are in this review. We recommend trying all the different sized earbuds when first using the hearing aids and wearing them for an hour the first day. This is to test your fit and give your ears gradual time to adjust. It is possible you needed to use larger earbuds, rather than smaller ones, if they were falling out of your ear. Another possibility is wax buildup or fluid can create an improper fit. We list the recommended use in the booklet we provide and stress the importance of following our advice. Either way, we are sorry you lost your hearing aids after just getting them. Unfortunately, as our return policy (https://audienhearing.com/policies/refund-policy) states, we cannot give refunds if any items are lost or missing from the package. The default warranty does not cover loss either. Our policy has an additional 20 day “grace period” extending your return window to 50 days in case you pass the advertised 30 day guarantee window. I am not sure who you spoke with from our company, but I am confident no company representative would tell a customer we do not offer refunds; our representatives are trained to check for refund eligibility upon request. We also have not discontinued any products as of now, so I am not sure who you spoke to and apologize if one of our representatives gave you false information. We are sorry, but in the case of a lost pair of hearing aids, we cannot process a return or refund. This is clearly stated in our policy and if we did offer refunds upon loss it would be greatly detrimental to our small, family-owned business. We do not know any company, big or small, that offers refunds when a customer loses the product. We offer an unlimited protection plan that covers loss for only $4 a month. This must be purchased at the time of the order; unfortunately, you did not have this warranty plan. I apologize, but there is nothing I can do in this situation. Our policies are fair and forgiving, but we simply cannot give refunds for loss. Sean Pitt Head of Customer Outreach