Audien HearingReviews of audienhearing.com

Reply from Audien HearingSep 9, 2025

Hi Catherine, Thank you for sharing your feedback, and I’m truly sorry for the confusion and frustration this promotion caused—that was never our intention. We understand how important clear pricing and transparency are, and I apologize if this came across as misleading. I wasn’t able to locate your order on my end, so I kindly ask that you reach out to our customer service team again with your order details so we can review and clarify this for you. We’ll be more than happy to take a closer look and ensure everything is handled correctly. Your feedback means a lot to us, and we’ll be using it to improve how our promotions are communicated moving forward. Thank you again for bringing this to our attention. Best regards, Vince Audien Hearing Team

Reply from Audien HearingSep 2, 2025

Hello, Thank you for taking the time to share your experience, and I want to sincerely apologize for the inconvenience and frustration this has caused. This is clearly not the level of service we aim to provide, and I completely understand how upsetting it must feel. I believe there may have been some confusion regarding the return process. Typically, once a return label is provided, everything should be good to go — the only cost that might apply is the shipping fee, which can vary depending on your location. We also want to reassure you that we do not hold back any refunds once the hearing aids are returned and confirmed in our system. I’ve tried to locate your account with the details provided here but wasn’t able to find it. To make sure we can move quickly and get this resolved, could you please reach out to us directly by phone at 205-255-1112 or send an email through here: https://audienhearing.com/pages/support. This way, we’ll be able to pull up your order right away, clear up any confusion, and ensure your refund is processed without further delay. Again, I’m truly sorry for the frustration this process has caused you, and we appreciate the opportunity to make things right. Best regards, Vince Audien Hearing Team

Reply from Audien HearingSep 2, 2025

Hi Alex, I’m really sorry to hear about the trouble you’ve had with your hearing aids — I completely understand how important it is to have a device you can count on, and I know how frustrating it must feel when they stop working sooner than expected. We’d love the chance to take a closer look at this and see how we can help get things sorted out together. Unfortunately, I wasn’t able to pull up your account using just the information here. Could you please reach out to us directly? You can give us a call at 205-255-1112 or send us a message through our support page: https://audienhearing.com/pages/support That way, we can review your order details and work with you on the best possible solution. Thank you for bringing this to our attention, and again, I’m sorry for the inconvenience this has caused. We’re here to help. Best regards, Vince Audien Hearing Team

Reply from Audien HearingAug 26, 2025

Hi Cathy, I’m really sorry to hear about your experience with the Atom Pro 2—that’s definitely not what we want for you. I tried looking up your account but wasn’t able to locate it, so the best next step would be to reach out to us directly so we can pull up your order and help you one-on-one. We absolutely want to make this right and get you the support you need, whether that’s troubleshooting the feedback issue, swapping domes, or discussing other options available to you. Please reach out to our team and we’ll make sure you’re taken care of. Best regards, Vince Audien Hearing Team

Reply from Audien HearingAug 26, 2025

Hi Connie, Thanks for sharing your feedback, and I’m so sorry for the inconvenience and frustration this has caused you—that’s never the experience we want for our customers. I reviewed your account and can confirm that we’ve already sent your return label, but just to be sure, I’ll go ahead and resend it to you today. Thank you for your patience, and I truly apologize again for the trouble. Please keep an eye on your inbox for the updated email, and don’t hesitate to reach back out if you have any issues receiving it—we’ll make sure you’re taken care of. Best regards, Vince Audien Hearing Team

Reply from Audien HearingAug 26, 2025

Hi Patrick, Thanks for sharing your feedback, and I want to sincerely apologize for the frustration this has caused you. I completely understand how discouraging it must feel to try reaching out multiple times without getting the support you expected—please know that was never our intention. I reviewed your account, and we did try giving you a call, but unfortunately, we were only able to reach your voicemail. No worries though—I’ve already requested for another call to be placed today so we can personally connect with you and help get this return process taken care of. I also want to acknowledge the inconvenience caused by our new return process. It was put in place to better support our customers, but I understand it may have felt like a delay instead. That was absolutely not our intention, and we want to reassure you that we’re here to make sure your refund is processed smoothly. Thank you for your patience, and again, I’m very sorry for the trouble this caused. We’ll be in touch shortly to get everything resolved for you. Best regards, Vince Audien Hearing Team

Reply from Audien HearingAug 19, 2025

Hi Ru, Thanks for sharing your feedback and we’re truly sorry to hear about your experience, and we completely understand how frustrating that must have felt. This is certainly not the experience we want for any of our customers, and we take your feedback very seriously. Our return process does require contacting Customer Service first, but it should never feel like a “runaround.” We’ll make sure to review your comments carefully so we can improve and make things clearer and smoother moving forward. Since we’re unable to locate your account from this review alone, could you please reach out to us directly at (205) 255-1112, or send us an email through here: https://audienhearing.com/pages/support. We’d love the chance to look into this for you. Thank you again for sharing your experience—we’ll definitely take note of this and work to do better. Best regards, Vince Audien Hearing Team

Reply from Audien HearingAug 19, 2025

Hi Bruce, Thanks for sharing your feedback and we’re very sorry to hear about your experience, and we completely understand how frustrating this must have felt. Please know that our team—not PayPal—processed your refund, and we sincerely apologize if there was any confusion around that. We also want to apologize for the difficulties you had in reaching our support team. That’s not the level of service we aim to provide, and we’ll be reviewing this closely to improve. Your feedback is important to us, and we’ll make sure it’s noted so we can do better moving forward. If you still have any unresolved concerns, please don’t hesitate to reach out to us, and we’ll be glad to help. Best regards, Vince Audien Hearing Team