Auto BuffyReviews of autobuffy.com

Reply from Auto BuffyApr 3, 2023

Hi Kevin, Thank you for your feedback. We are very sorry for any inconvenience. We are striving hard to improve our products and services. We appreciate your time. Regards, Rae

Reply from Auto BuffyDec 17, 2021

Dear John, We appreciate you leaving this review for us. These reviews help us improve the quality of our service. We checked and we apologize for what happened. Please do understand that we need proof or evidence to show the manufacturer that the parts you received are defective. That's why we needed those photographs. We were waiting for your reply. Eitherway, we would like to do our best to get this fixed for you. We would contact you and do everything we can to make you happy or at least to get your money back. Incase we are not able to reach you. Please message or call us at (888) 477-2530, or email us at [email protected] We will call you. We apologize again for what happened. Regards, Joe, autobuffy.com

Reply from Auto BuffyDec 7, 2021

Dear Mac, Thank you for leaving this review for us. Automotive parts get worn out because they undergo a lot of stress. Thankfully, all our parts are covered by Warranty. We can't seem to pull up the order number using your name here. Please reach out to us through email, call or text. My personal email is [email protected]. Our customer service department phone number is (888) 477-2530 extension 1. Please take pictures of the defective parts. We would process the warranty replacement for you. We will be on the lookout for your messages or calls. We appreciate you. Regards, Joe, autobuffy.com

Reply from Auto BuffyOct 28, 2021

Hey Mel, Thank you for leaving this review for us. We are constantly working on improving our quality of service and these reviews help us a lot. We can't seem to find any orders under your name. We always make sure that we send our customers their order number and their tracking numbers once their order has been processed. We send it to the phone number or email that they placed when they made the order. We will appreciate it if you contact us through my email: [email protected] to further discuss what happened with your order and to check on how we can make things better. We appreciate you, Joe, autobuffy.com

Reply from Auto BuffyOct 12, 2021

Hey there, we hate to hear of an experience like this. Our inventory gets updated quite frequently but there could be times that a product runs out and our goal is to immediately let you know and refund your money immediately, which we did for you. In terms of replying back, we are always available at 888-477-2530 or through Live Chat on our website for you. Please call us when you can and we want to fix any issues for you. AutoBuffy Customer Care Team

Reply from Auto BuffyOct 12, 2021

Hey there, we have a 30-day money back guarantee which convers any issues (including a failed part). After that time frame, the manufacturer warranty kicks in. For this one part, there is a 24 month warranty and we require that the customer send pictures and the part back in, so we can ship you the new parts. As it goes for purchasing another compressor, we had said this to you because you were unwilling to wait for the new (free of charge) compressor to be shipped out from our manufacturer. That is why we suggested that. Either way, you can reach us at 888-477-2530 or through Live Chat as you are still covered with a 24 Month Warranty. AutoBuffy Customer Care Team

Reply from Auto BuffyJul 25, 2021

EDITED & RESPONDED: Hi there, we understand your feelings, and yes time to time glitches can occur when we retrieve shipping tracking numbers and a change occurs. However we always notify our customers of changes to your order, including tracking numbers. We also delivered this on time. We never want a customer to feel like they aren't being acknowledged. We hate to hear situations like this that are out of our control. It's important to note that we deliver tracking numbers immediately after an order (which is subject to change) and ship the order via FedEx, UPS, or USPS after we have verified the address you provided. We even also have proof of delivery which is a great way to see that we did indeed deliver the product. Unfortunately, from time to time, if a package get's lost by a carrier like FedEx, UPS, or USPS, they require a claim, which is out of our control. It can be a long and frustrating process, but we do everything in our power to get you your hard earned money back. We can only provide all the information we have and all the information you provide. We also are always available for you and publish our phone number for that purpose, 1-800-477-2530. Our entire team is on standby. We'd love to help you out further and help you out to the best of our ability, so please contact us or email us at [email protected] and we'll be sure to rectify any problems you have to the best of our capability. All the best, thank you!