Great
Based on 312 reviews
Automatic Door and Hardware4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Automatic Door and Hardware is a third generation family business. Beginning with our Grandfather, who was one of the first Besam automatic door distributors, both our family and business has grown. Today our company is proud to offer our own line of commercial doors and hardware.
Automatic Door and Hardware (autodoorandhardware.com) has 312 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 32 reviews with 1 star · Clear filters
Jason
I would like to cancel my order for the 3 fire weather strips
Reply from Automatic Door and HardwareMay 3, 2019
Hello Jason, Your order has already shipped and is on its way. If you would like to return it please contact our returns department and we can get this resolved.
Roger G.
Must be two guys working out of their Mom's garage. It took 7 business days for them to ship. No phone number listed on their web site, only an email address. Very poor service. If you need a part in a hurry, look somewhere else.
Reply from Automatic Door and HardwareJan 18, 2019
Hello Roger, I'm sorry you feel that way! Our records indicate that we contacted you on several occasions telling you the lead time due to the backorder of this item. However, we never received a response from you. You did choose the Free Shipping, which typically takes 7-10 Business Days. But we upgraded you for free to UPS Ground, so you could get the product sooner due to the backorder. I apologize that you were not able to receive our emails from your end. Thank you,
thomas
no customer service
Reply from Automatic Door and HardwareDec 3, 2018
Hello Thomas, We received your email regarding the change in the shipping address. The address has been updated and the products are shipping today. Thank you,
Larry
I had to place the order 4 times. It kept getting lost until I entered a password to register. Password was not a required field but they won't process order without it apparently. This probably means I will now be considered a registered member and I will get tons of spam. I opted for no news. We'll see.
martie
we are not happy with o purchase and returning it is extremely difficult
Eric
I ordered here because I thought that they had the product I needed in stock. 13 days later, nothing and no one to talk to. What company does not have a phone???? THIS ONE! STEER CLEAR!!
lonnie
not very happy so far still have not received my door I ordered it some time ago shipping was to 7 to 10 days so where is my door?
Patricia
I am very disappointed that we ordered parts from this company that turned out to be damaged and now they are requiring us to pay $350 to have the replacements overnighted to us. I will not use this company again.
Reply from Automatic Door and HardwareAug 30, 2018
Hello Patricia, We are sorry you are upset. Our customer service rep looked up your order. It appears you were shipped exactly what you had ordered. That is why you had to pay for shipping on your end. If the mistake was on our end we would cover all costs to ship out the correct products to you. I hope this makes sense. If you ever have any technical questions please contact our customer service team. With over 100+ combined years in the door industry we can clear up any confusion and help eliminate mistakes on your end to insure you order the correct items the first time. Thank you and have a great day! Automatic Door and Hardware Team
