AutoNationReviews of autonation.com

They did not do a State Inspection before the sale. Turns out the car had SERIOUS engine damage. I requested a refund several times and it was not honored. They had the vehicle 9 weeks after I bought it (paid cash for it) and when I picked it up it had even more damage! — Passengers Side Mirror broken — Low air in all 4 tires — No gas — Key FOB did not work — Warning Lights on — Last oil change was over 1 year ago — The GM has still not returned any of my 16 messages left for him. (The Sales Manager keeps telling me he is “in a meeting”) (And that’s just to name a few) My advice: DO NOT buy from this establishment. I certainly would not have had I known this is how they do business.

The AutoNation on Campus Dr in Fort Worth TX made a certified offer to buy my 2018 Ram ProMaster camping conversion van for $32K. Then 2 days later when I went back to accept their offer they said they made a mistake and the offer was really only for $22k. Is this how they normally do business with their "certified" offers?

If I could give zero stars I would. This summer in July I took my 2007 jeep Rubicon to the auto nation location in Littleton Colorado. We had some work done on it which was under warranty. Less than two months later the work failed and we had to take it back to AutoNation in Colorado Springs to have this work repaired a second time. We were charged a fee for this, which we should not have been since it was a warranty repair. Since then I talked to Jared who is the service manager at the lLittleton location, I have also called the Colorado Springs location multiple times and tried to get a hold of Amanda who I was told is the service manager and Topher who I was told is the Director. I called every day last week and nobody has ever called me back even though multiple messages have been left and return calls were “promised” At this point management at the Littleton location tells me that the Colorado Springs location will reimburse me, and of course management at the Colorado Springs location is telling me that the Littleton location is responsible to reimburse me. The work was done poorly to begin with and the service fee never should have been charged at the second location: Terrible work and terrible customer service. Warranty is worthless

They won't even return my phone calls. I don't think they do a complete check of there cars. After I purchased the car, I was a week in and needed to take it to the dealership, they put it on a lift and both back tires were showing wire and one had chunks out of it. But they can't do nothing for me.

Dear AutoNation, I hope this email finds you well. I am writing to express my utmost disappointment with the unprofessional conduct that I recently experienced at your dealership. My intention is not to vent my frustrations, but rather to bring to your attention the negative experience I had in hopes of preventing similar occurrences in the future. On 09/20/2023, I contacted your dealership expressing my interest in purchasing a used 2017 Lexus 460. Following our initial conversation, I promptly reached out to my credit union and requested them to issue a check for the said vehicle. Concurrently, I informed your dealership that certain information was required to complete the process. Unfortunately, despite my repeated attempts to contact your dealership to provide the necessary details, I received no response whatsoever. However, to my surprise, during this period of silence, I was repeatedly assured by your dealership that the car was secured and would soon be mine. Regrettably, my hopes were shattered when I discovered that the vehicle had been sold despite the assurances I had received from your dealership. Such actions not only demonstrate a complete lack of professionalism but also undermine the trust that customers place in car dealerships. I am left feeling extremely frustrated and let down by this disappointing turn of events. I write this email not solely for my own sake, but as a word of caution to potential buyers. It is essential for individuals to be aware of your dealership's practices so they can exercise caution when conducting business with you. I implore you to take immediate action to rectify this situation and prevent a recurrence. I believe it is crucial for your dealership to evaluate your internal processes, particularly in terms of communication and customer service. Improving these aspects within your organization will not only enhance customer satisfaction but also contribute to a positive reputation within the industry. I sincerely hope that this email serves as a catalyst for change at your dealership. It is my hope that no other potential buyer will have to go through the same frustration and disappointment that I have experienced. Please take this matter seriously and initiate the necessary measures to ensure that future customers are treated with the utmost professionalism and care. Thank you for your attention to this matter. I expect a prompt response and a resolution to the issues raised. Time is of the essence, as the reputation of your dealership is at stake. Yours sincerely, Out of state customer

I was looking to buy a vehicle cash over 50k total OTD could never get an straight answer on the total from the sales clowns from AutoNation Houston just Glad never started the purchase at all STAY AWAY from this place..

Auto Nation 225 N Semoran Blvd Winter Park FL 32792 5 hours wait with an appointment for a oil change is unacceptable. It’s obvious that they have sold too many cars for the size of their service department. This is a scam, there is nothing free about wasting a day for a free oil change. I’m planning on contacting the Florida Business and Professional Regulations Dept. I think an attorney can get a class action law suit with this scam. The managers I have ask to see never show-up or return calls. Ralph

Can't give less than one star ! I ordered a part on 8-4-2023, a shipping label thru Fedex created on 8-18-2023. Fedex has never picked up the shipment, there is no customer service to speak with. I called the number on my bank transaction 954-769-3273, it gives another phone number and states the mailbox is full. This entire company is a huge scam