Excellent
Based on 509 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 472 reviews with 5 stars · Clear filters
Robert C.
Highly recommended Direct Express Auto Transport. Excellent customer service! My car was delivered in a timely manner. I have used this company times already. Driver is very professional. They walked around the car to check for any damages. Within a few days, my car was delivered.
Christopher K.
I purchased a Mercedes in Delaware and needed it transported to Boca Raton, Florida. One call to Direct Express set the process in motion. I asked that it be picked up on a certain date which was promptly confirmed by Direct Express. I was notified of the pickup and of the arrival date and approximate time. The day before delivery the driver called and confirmed the arrival time. The vehicle was delivered as expected. What more could I ask for? Overall this was a totally positive experience with a most reliable transport company. Thank you Direct Express!
Ryan M.
I had a great experience with them. Would definitely use them again.
Mandy
Highly recommend!! I originally started inquiring about vehicle transport at a website that sold my information to every transport company under the sun. I was inundated with phone calls and emails for weeks! I quickly decided I wasn't going to use any of the companies that were harassing me with aggressive sales tactics. Then I stumbled across Direct Express. They give a real quote without getting any personal info. What a basic concept! I loved how their website detailed the process that they go through to find drivers and how transparent it was about what payout goes to the drivers vs the broker. My car (order # 221027) was picked up and delivered quickly with no hassle. The car was picked up from a dealership and delivered to my door. This was a cross country transport and everything went exactly as Direct Express said it would. If I ever need car transport again, Direct Express will be the only one I call.
Shantelle 'Cantu' C.
Great experience, would use them again!
Nathan M.
The entire process was quick and painless. Communication was excellent with detailed information. I received the car sooner than anticipated and in good condition. No issues whatsoever.
Walt N.
Excellent service. They found a carrier very quickly and the price was quite reasonable. I will use them again the next time I need a vehicle shipped.
Kiramary
Great Company Excellent Service Definitely Will use your service again,Thanks Edith!!
