Direct Express Auto TransportReviews of autotransportdirect.com

Edith was very helpful in helping me understand the process since this was my first time shipping a vehicle across the country. Our vehicle was picked up as promised and delivered within the timeframe conveyed.

I requested to move my vehicle from Virginia to Texas with Direct Express Auto Transport. This is one of the best service & experience I have ever had. The customer service was very courteous and knowledgeable. The driver (Lacy) is a great gentleman and I was amazed with his customer service. He called and informed us exactly when he is going to pickup the vehicle. Gave good lead time and picked up the vehicle on time. It was a Sunday afternoon, he came in as promised in a very nice shipping truck that gave us confidence and ensured that my van is going in safe hands and will be delivered safely. Also, informed us when exactly we can expect the delivery. There are no of cheaters in this business but fortunately this is the company we could rely upon and give business. I got the vehicle within 3 days and the driver called me a night in advance to ensure vehicle delivery is on schedule. I wish a good luck and congratulate them to continue to provide similar level of great service in future.

Direct Express Auto Transport was an excellent choice for me and I’m glad I chose them for their services. I was initially hesitant as I had never had a car shipped from another state but it could not have been easier and my new car made it to me with no issues whatsoever. Highly recommend!!

This company is great... The trucker called me all through the time of delv. I was very happy with the service to get the trucker. The trucker Mike picked up my 64 Replica Grand Sport Corvette early and dev. early also which made it even better he was so careful with it. normally i never like anyone to drive my Vette's but Mike was so very careful. So all I can say is everyone did their jobs to the best... Thank you ALL for a perfect delv. LYN

After contacting other brokers and then a last minute change of plans, we needed to have our car picked up at my in-laws house rather than our old one. We selected expedited shipping with Direct Express Auto Transport and dropped the car off on our way to our final destination. Pickup was not assigned until about a week later (expedited says 90% within 1-4 days) but not surprised as this area was probably not a hotbed of activity for auto transporters to pickup and drop-off cars. We weren't in too much of a hurry to receive the car, other than having it removed from the in-laws driveway! :) The driver called them the day before pickup, as well as the a couple of times the day of with status. He mentioned he had some issues with other pickups and traffic which was causing him to run behind schedule. In the last status call he mentioned it could be sometime after 9PM before he was able to pick it up, and they mutually agreed to do it the next morning. The next morning he was there bright and early to load the car, and told them that he would have the car to us that night (originally scheduled to take 2 days.) He called us a few times on his way letting us know what's happening, also telling us later in the day that he was running late due to a difficult pickup (he told us the story when he dropped our car off - did sound like a pain!) Anyhow it was 10PM at night when he showed up with the car, unloaded it as we chit chatted about his day, paid him, and away we went. Although the pickup was late (but delivered early!) and it took a week to be assigned, overall a very positive experience. I would choose Direct Express Auto Transport again should I need to have another vehicle shipped.

Would definitely use Direct Express Auto Transport again! I highly recommend them if you are looking to transport your car! Jessie was very helpful!

Direct Express Auto Transport makes my car shipment so fast and easy. My order number was 189699, service representative was Jessie. They so nice and professional. I ship my car from LA to SF just take less than 10hrs from picking up my car to receive it. I recommend this company, and will definitely choose them next time!

I was assigned a truck the day after placing my order on the website. It is worth noting that I never talked to a human at Direct Express Auto Transport (nor did I try). The driver (J&B Transportation) was not particularly accommodating on the pick-up time (according to the seller of the vehicle). The delivery was 2 days late with minimal communication from the driver, but I wasn't in a hurry. My primary concern was the safety of the vehicle (a rare/custom car). In the enclosed trailer, it arrived in exactly the condition that it left. While I know that the agent (Direct Express Auto Transport) has less impact on this than the contracted transport company (J&B Transportation) I would never-the-less recommend Direct Express Auto Transport and will use this service again when the need arises.