Reply from AviagamesMar 2, 2026
Hi there,
Thank you for your review. Please allow us to apologize for the negative experience.
Unfortunately, we are unable to locate your game account with the current information. However, based on the description, your game accounts are likely banned for "multiple accounts", which violates the Terms of Service.
Quoting Terms of Service:
"5.3 Cheating, Harassment, and Abuse. When participating in any tournament or competition via the Apps or using the Services in any way, you shall not conduct any act which may unfairly alter your chance of winning or which may misuse our Services, including, without limitation: (i) registering and/or using multiple Accounts or sharing those accounts with anyone else; (ii) using unauthorized or altered software or hardware or abnormal network services to assist play (e.g., including the use of bots, bot nets, jail broken devices or rooted devices, collusion with bots and/or use of cheat programs such as debuggers, clock-skewing software and memory scanners); (iii) intentionally poor playing to achieve competitive advantage; (iv) colluding with other players (e.g., intentionally losing rematches in Cash Competitions); (v) deliberately transferring money between Accounts (e.g., money laundering); (vi) harassing other participants; (vii) misusing any payment mechanism in connection with your Account; (viii) illegitimately or improperly rejecting the Services; (ix) swindling gifts of deposit; (x) posting objectionable materials; (xi) using any method (including but not limited to modifying GPS location or changing network location) to alter your true geographic location in order to engage in transactions or gameplay using networks or payment information inconsistent with your actual geographic location; (xii) inviting other accounts registered by you to receive referral rewards in our Services; and (xiii) using the same device or share personal information with your inviter or invitees so to mislead us to identify the referred accounts as belonging to the same person.
If you engage in any of the activities above, we may, at our sole discretion: (i) immediately suspend or terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been entitled to receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) recoup the amount of funds involved in the misuse of a payment mechanism, and block your access to the Services until those funds are recouped; (v) institute or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your conduct; and/or (vi) disclose or report any money laundering or similar illegal activity to law enforcement authorities."
Should there be any questions, please contact Player Support in-app or at https://www.aviagames.com/support. Thank you:)
Kindly,
Avia Support Team
