BabyDopplerReviews of babydoppler.com

Reply from BabyDopplerApr 17, 2021

Hi We, We're sorry to hear that you are experiencing issues with your device. There is some noise that is expected and comes from normal operation of the device, but if you feel this is excessive, it's possible that you could have a defective device. Rest assured that your purchase with us is covered for 1-year over any defects or issues that may arise, so we'll definitely make things right no matter what it takes. We've already alerted our Customer Service Team on your behalf and they will be reaching out to you Monday to help resolve this issue for you. If you have any questions or concerns in the meantime, please don't hesitate to reach out. All the best, ~The Baby Doppler Care Team

Reply from BabyDopplerApr 17, 2021

Hi Melvina, We're sorry to hear that you had experienced an issue with your SONOLINE B Fetal Doppler. This certainly should not have happened, and it could be that you have received a defective device. Rest assured that your purchase with us is covered for 1-year over any defects or issues that may arise, so we'll definitely make things right no matter what it takes. We've already alerted our Customer Service Team on your behalf and they will be reaching out to you Monday to help resolve this issue for you. If you have any questions or concerns in the meantime, please don't hesitate to reach out. All the best, ~The Baby Doppler Care Team

Reply from BabyDopplerMar 31, 2021

Hi Amanda, Thank you for your feedback. I'm not seeing that you have reached out to our service team, but we are available by phone or email at [email protected]. We sometimes experience higher call volumes around 12-2pm, but we always get to every phone call or message and every email is answered within 24 hours, usually within an hour or two. It sounds like you may have a faulty or defective device as the unit shouldn't be screeching especially when idle, and we can certainly send you a replacement device to see if that resolves the issues you are experiencing. One of our support agents will be reaching out to you shortly to help sort this out. As for your claims regarding our our customer service team, we pride ourselves in our ability to do what we need to do to make sure customers are happy with their purchase. That's why we offer our 90-day money-back satisfaction guarantee which no other company in our industry offers. We do this because we do care and because we believe in our products and our services. Also our reviews are all legitimate and we have maintained a high score because of our commitment to our customers. As mentioned earlier, we will be reaching out to your shortly to make things right and hopefully make you a believer. ***UPDATE*** It looks like one of our agents did reach out to you and that a replacement is being sent out. We hope all the issues are resolved with the new device. If you still experience any issues with anything at all, please call or send an email to [email protected] and we'll be sure to work with you. We believe the biggest opportunity for a business to showcase the strength of their customer service team is when things don't go quite as expected, as in your case. We hope we've taken care of things for you and please know that we are here to assist with anything else you may need. We would love to hear your feedback and for you to re-evaluate your rating for us if you'd like. All the best, ~The Baby Doppler Care Team

Reply from BabyDopplerFeb 25, 2021

Hi Jessica, We're sorry for your terrible experience. Our website states that the item is shipping from Europe, and typically should have arrived within 3-5 days. However, as a result of BREXIT and local carrier processing delays caused by the pandemic, your shipment was further delayed. This is unfortunately the environment we are currently in and this would have been communicated to you on the checkout page prior to you confirming your order. That being said, we are the most trusted brand for Baby Doppler's in the industry and we have built this reputation because we take care of our customers and go above and beyond to help. It looks like you've just sent an email to our Support Team. They will take care of this for you and make sure you are satisfied. All the best, ~The Baby Doppler Care Team

Reply from BabyDopplerFeb 25, 2021

Hi Catalina, We're glad you are enjoying your Baby Doppler Sonoline B. It looks as though you may have left us a 1-star rating in error. If you have, we'd love it if you can edit your review an update it accordingly. If this wasn't an error, we'd love to hear about and product issues and/or what we could have done better to offer you better service. All the best, The BabyDoppler Care Team

Reply from BabyDopplerFeb 24, 2021

Hi Kortni, Thank you for taking the time to review Baby Doppler and your purchase of the Sonoline B Fetal Heartbeat Monitor. We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy. Our goal is to make sure that you are completely satisfied with your purchase. It does sound like you have a defective unit. We have alerted our support team to your case, and they will be contacting you to either offer a replacement or initiate a return for you. All the best, The BabyDoppler Care Team

Reply from BabyDopplerJan 23, 2021

Hello, It's possible that there may be something wrong with the unit that you received. We are investigating your claim, but in order to assist you we need your order number as we're not able to find you in our system. Can you confirm you purchased this from Babydoppler.com? If so, please send us an email to [email protected] with your order information and we will be happy to assist you. We have an amazing track record and reputation with our products, and our Baby Doppler Sonoline B has become the most trusted brand in the industry because of the quality of our products and the amazing Customer Service we offer. Our 90-Day Customer Satisfaction Guarantee is evidence of this. Our goal is to make sure all of our customers are happy with their purchase. So please provide the details to our Support team by email when you can, and we'll definitely look into this for you and make things right. We're here to help. All the best, ~Baby Doppler Care Team

Reply from BabyDopplerJan 21, 2021

Hello, Our Support Team has already been in contact with you to try and resolve this, and it appears they are waiting for a response from you before sending a replacement. As it was explained in our support ticket exchange, your original package looks like it is still in transit. It could be that the package is caught up with new covid measures and new border controls in Europe that went into effect on Jan 1. Baby Doppler is the most trusted and reputable brand in the industry, and we always do what we can to make things right. Your situation will not be ignored and we ask for your patience while we work to find a solution for you. One of our agents will be reaching out to you shortly on the existing Support ticket and we ask that you continue to respond on that ticket so we can solve this for you as quickly as possible. Regards, ~The Baby Doppler Care Team