Excellent
Based on 8,914 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fetal Heart Rate monitoring made easy. Your one stop shop for all fetal heart rate monitoring needs. Fetal Doppler at wholesale prices.
BabyDoppler (babydoppler.com) has 8,914 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 197 reviews with 1 star · Clear filters
Rebecca S.
It was easy to use because my midwife uses a very similar one in the office. I'm high-risk and have run into some complications. I've had multiple miscarriages and this gives me ease of mind that there's still a heartbeat at least. I also measure her heartrate to monitor as well.
Ashley H.
Doesn’t pick up heart rate or heartbeat.
Reply from BabyDopplerJul 31, 2019
Hello Ashley, Thank you for taking the time to share your experience about our Doppler. It sounds like the doppler may be defective or you may need more instructions on how to use the product. If the Doppler is defective, we can definitely send you return label to start the exchange or return for refund. Please contact us via 1-800-590-2767 weekdays 9-5 pm or send an email to [email protected] so we can assist you further. Kind regards, Mithu Kuna 1-800-590-2767
MB
Two days ago, I could still "pick up on the baby's heartbeat". After an ultrasound today, it was revealed my baby had actually died 4 weeks ago! I highly doubt this device is actually picking up on anything else than our own heartbeats. But it only takes a miscarriage to realise it. If you are worried for your baby's health, don't trust this device to reassure you. Speak to your midwife or GP. Only trust ultrasounds, not any of these rubbish sound devices. ***** Response to your comment: Your customers can only find out in these products are not for 'medical use' (i.e. figuring out if their baby is alive or not) when they read the leaflet once they bought the product. Your website advertises the complete opposite: "Sonoline B handheld pocket fetal doppler is the best quality equipment used by healthcare professionals, doctors, nurses, midwives and expectant mothers to monitor and hear the baby's heartbeat whenever they want, even when they are out and about! The heart rate can be seen on the clear backlit LCD screen and the sound can be heard via the built in speaker. It is battery operated so it is fully portable and amazingly lightweight - with only 2xAA batteries required it can continuously run on for at least 10 hours. " THIS IS FALSE ADVERTISING and you just confirmed it. Your sale ending 'tomorrow' is also false advertising since your sale always end 'tomorrow' no matter if customers see the message today or in two weeks...
Reply from BabyDopplerJul 31, 2019
Hello MB, We are sorry to hear about the unfortunate circumstance you have faced and deeply sympathize with your experience with our product. The device is not intended for medical purposes or any medical intervention but rather a listening device for a bonding experience to listen to a baby's heart beat. For any medical derivation you must consult with your health care practitioner at all times. Please do not use the product for any medical use. A health care practitioner is always the best person to resort to for such medical information. You are correct as you indicated in your review that if you have any health concerns you should seek medical advice immediately. We hope this clarifies the use of the product and we hope we have addressed your concern accurately. If you have any other concerns please feel free to reach out to us directly via email through [email protected] Kind regards, Baby Doppler ***** Additional Comments from Baby Doppler We agree that the advertisement may not have been clear and are looking into improving the copy to reflect the actual product and intended use more accurately. When the product is used by a health care professional he or she is specifically trained in what they hear and may use the product for medical purposes. However for the lay user this may be difficult and thus we indicate it for the bonding experience rather than the medical use of it. We have uploaded many videos via our own channel as well as through others' indicating the proper use of such products. However, you absolutely correct in everything you said and we have already escalated this to upper management in order to have the information revised and reflect your views. Thank you for taking the time to let us know your thoughts.
Katrina
Terrible, terrible. I usually don't write reviews, but this company angered me enough to. Just a word to the wise, when ordering from unknown companies like this, do your research on their policy if your package is lost or never arrives. My package was supposedly delivered, but it never arrived in my mailbox. While I understand that USPS has some responsibility in this, as a company, they should do all they can to fix the problem after I spent $40 dollars for a doppler. Their solution: call my local USPS store and file a claim. First off, it's impossible to get into contact with my local USPS location outside of driving there (which is unreasonable). Second, they need a better policy for lost packages. If a paying customer doesn't receive their item, regardless of reason, what should they do? Offer a replacement or refund. Every other reputable company I have dealt with online does this. But this company is either too cheap or too incompetent to try to satisfy their customers. In any case, I will never order from them again.
Debbie
I would give zero stars if I could. I bought this product and was gifted another. I tried to return the unopened unused baby Doppler as soon as it arrived. The website didn’t recognize the order number (that I was using from invoice) so I emailed and asked for help. After a week went by and no email response, I called the number on the website. After a few days of trying, I finally reached a person. She said she would have someone check the email inbox and get back to me. That was 4 weeks ago.
Reply from BabyDopplerJul 2, 2019
Thank you for taking the time to share your experience with Baby Doppler. Please accept our apology for not being able to resolve the matter amicably. We strive for 100% customer satisfaction but sometimes an issue slips through the cracks or our response ends up in your Junk/Spam folder. Please note that we were not able to locate any emails from the email address used during checkout. To initiate a return or an exchange please send us an email to [email protected] or call us at 1-800-590-2767 for a quick and easy solution. We are always here to help and make sure that you are 100% satisfied with your purchase. To speak to a customer care representative please call us during the business hours stated below. Monday to Friday 9AM to 5PM E.S.T Thank you for your understanding and we hope to resolve the matter immediately. Sincerely, Lisa R. BabyDoppler.com 1-800-590-2767
Nicole C.
Loved this company at first. Speedy processing and shipping. My doppler worked perfect for the first few days, and then BROKE on the fourth use. Less than a week after I recieved my product, it was useless. I have emailed this company multiple times along with trying to contact them on social media. Absolutely nothing. I would NOT recommend.
Reply from BabyDopplerJun 21, 2019
Thank you for taking the time to share your experience about our Doppler and please accept our apology. Please note that we have not received any email from you and we answer any emails within 24 hrs from receiving it. We can definitely send you a new Doppler or you can request return for refund. Please contact us via 1-800-590-2767 weekdays 9-5 pm or send an email to [email protected].
karen ..
I can’t hear the heartbeat and I’ve tried every day for weeks. They have no problem picking it up at the Dr. I’ve tried different times, looking up tricks on you tube and still nothing.
Reply from BabyDopplerJun 21, 2019
Thank you for taking the time to share your experience about our Doppler and please accept our apology. If the Doppler is defective, we can definitely send you return label to start the exchange or return for refund. Please contact us via 1-800-590-2767 weekdays 9-5 pm or send an email to [email protected].
Alexandria P.
I was so excited but, everytime I've used it the heart rate will not come on the screen. It acts like it is loading every time.
Reply from BabyDopplerJun 21, 2019
Thank you for taking the time to share your experience about our Doppler and please accept our apology. If the Doppler is defective, we will definitely send you return label to start the exchange or return for refund and it won't cause you any penny. Please contact us via 1-800-590-2767 weekdays 9-5 pm or send an email to [email protected].
