BabyDopplerReviews of babydoppler.com

Reply from BabyDopplerAug 30, 2021

Hi Sam, Yes, sometimes it does take a bit of patience. The position of your little one and how many weeks into pregnancy is different for everyone. We've added a new Instructions & User Guide section on our website that offers a number of resources including videos to provide you with all the information and tips to make it easier to detect your little one's heartbeat. https://www.babydoppler.com/instructions-on-using-fetal-doppler.html Hope this helps. If you ever have any questions, you can also reach out to us and one of our Support associates would be happy to assist you. All the best, - The Baby Doppler Care Team

Reply from BabyDopplerAug 16, 2021

Hi Beth, We have an amazing Customer Service Team that is available to be contacted in a number of different ways through our website using Live Chat, our Contact Form, or you can always email us directly at [email protected], or call us as well at 1-800-590-2767. We have alerted one of our Customer Service reps, and they will be in touch with you shortly to assist you. All the best, -The Baby Doppler Care Team

Reply from BabyDopplerJun 27, 2021

Hi Lindsay, Thanks for reaching out. It definitely sounds like there may be something wrong with the unit and you received a defective unit. Please reach out to our support team through our website's contact form, live chat, or our email [email protected] and provide us with your order number. We'll make sure to send out a replacement right away. If you have any other questions or concerns, please let us know and we'd be happy to assist you. All the best, ~The Baby Doppler Care Team

Reply from BabyDopplerApr 15, 2021

Hi Jasmin, Thanks for your feedback. Some of the noise and static is normal sounds during operation of a device like this as it is a sensitive instrument. That being said, if you are experiencing a large amount of static and feedback that is interfering with your ability to detect a heartbeat it could mean that you have a defective device. We always suggest checking out some of our Youtube videos, and some from third-party sources that show how our device is supposed to be used and the expected results. If you feel that your device is different from these let us know and we can send out a replacement to you. Also please note that we have 90-day satisfaction guarantee. So no matter what the reason, we'll make sure that you are taken care of. We've already alerted one of our customer care team members to your case, and they will be reaching out shortly. All the best, ~The Baby Doppler Care Team,

Reply from BabyDopplerFeb 24, 2021

Thank you for taking the time to review Baby Doppler and your purchase of the Sonoline B Fetal Heartbeat Monitor. We are sorry to hear you that you've had a hard time detecting your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy. We do have a 2.0 mhz wand that typically helps with getting a signal for bigger moms or moms with more fat. This is available on our website today. Our goal is to make sure that you are completely satisfied with your purchase. If you have any questions or want more info on this, please don't hesitate to reach out to our support team at [email protected]. All the best, The BabyDoppler Care Team

Reply from BabyDopplerDec 20, 2020

Thank you for taking the time to leave a review. I see you've given us 3 starts, we'd love to know more about what we could have done to make your experience a better one. In the meantime, we hope you are enjoying your Sonoline B Fetal Doppler. All the best, ~The Baby Doppler Care Team

Reply from BabyDopplerDec 20, 2020

Hi Kasandra, Thank you for taking the time to review Baby Doppler and your purchase of the Sonoline B Fetal Heartbeat Monitor. We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy. There are some great videos on Youtube and Instagram with customers and reviewers showing how to correctly use the device, offering testimonials, and other resources that may be of help to you that you should check out. Baby doppler Youtube channel: https://www.youtube.com/channel/UCr_th8gjmM9JaWVMwiEAHSA/videos Independently uploaded Youtube videos: https://www.youtube.com/results?search_query=babydoppler%20sonoline You can follow us on Instagram @babydoppler Our goal is to make sure that you are completely satisfied with your purchase. So, if you are still unsuccessful in detecting your baby’s heartbeat, please send an email to [email protected] with your order number. All the best and good luck! The BabyDoppler Care Team

Reply from BabyDopplerSep 16, 2020

Hi Linda, Thank you for taking the time to review Baby Doppler and your purchase of the Sonoline B Fetal Heartbeat Monitor. We are sorry to hear you have been experiencing some issues with getting an accurate reading on the display and the static noise, but thrilled that you are hearing your baby's heartbeat. The Fetal Doppler is a sensitive device designed to pickup your little one’s heartbeat and distinguish that from other sounds from normal bodily functions and movement. There are also several other factors that affect the ability to detect a baby’s heartbeat and getting a consistent and accurate heart rate display such as position of the fetus, position of the wand, and number of weeks into pregnancy. There are some great videos on Youtube and Instagram with customers and reviewers showing how to correctly use the device, offering testimonials, and other resources that may be of help to you that you should check out. Baby doppler Youtube channel: https://www.youtube.com/channel/UCr_th8gjmM9JaWVMwiEAHSA/videos Independently uploaded Youtube videos: https://www.youtube.com/results?search_query=babydoppler%20sonoline Our goal is to make sure that you are completely satisfied with your purchase. So, if you are still having issues with detecting your baby’s heartbeat or the device itself, please send an email to [email protected] with your order number and we can assist further. Our Baby Doppler Community is growing, and we invite you to follow @BabyDoppler on Facebook & Instagram to stay tuned! All the best, The BabyDoppler Care Team