Excellent
Based on 48 reviews
Balance Benefits Group5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Balance Benefits Group provides personalized health insurance solutions, offering a range of plans for individuals, families, and those transitioning to Medicare. We simplify the process of selecting coverage, ensuring clients receive expert guidance and transparent advice. Our company emphasizes affordable, customizable plans that fit each client's unique healthcare needs, with ongoing support through our dedicated member services team.
Balance Benefits Group (balancebenefitsgroup.com) has 48 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
Showing 47 reviews with 5 stars · Clear filters
Nakeisha G.
Latoya was great, she went above and beyond to help me get my account fix, then you have Dennis who called to ensure I had everything sorted. I really appreciate customer service like this, not so often you find the ones that will make the call worth it. Thank you guys
Jay S.
Diana was very helpful in assisting me with all the information and changes I needed.
Billy B.
I have been calling around trying to see what best suits me for insurance. I was referred to Justin H from a friend of mine, and he was probably the most polite agent I’ve spoken with over the past week. He was informative and just overall friendly. Now idk if I’ll sign up, but companies need more people like him!
Valeria D.
Thanks to Latoya and Dennis for all the support trying to navigate through the insurance to get all my information together do they have great customer service and will understanding very friendly and easy to talk to 100/ 💯
Timothy C.
Was very helpful
Reply from Balance Benefits GroupFeb 21, 2025
Thank you, Timothy! We're so glad to hear that you found our service helpful. If there's anything else we can do for you, don't hesitate to reach out. We appreciate your business!
Royal M.
Have a willingness to go beyond call duty, responded to all my questions, courteous, welcoming atmosphere and excellent customer service.
Reply from Balance Benefits GroupFeb 21, 2025
Thank you so much for your thoughtful review! We're thrilled to hear that our customer service team exceeded your expectations. We always strive to go the extra mile for our customers, and your kind words mean a lot. If you ever need anything, we're here for you!
Jameelah N.
The agents with customers services were great. Not only did they care they took the time to ensure every need are met
Reply from Balance Benefits GroupFeb 20, 2025
Hi Jameelah, thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. It's always our goal to ensure that every client feels valued and satisfied. If there's anything else we can do for you, please let us know!
