Reply from Bark Fifth AvenueMar 6, 2020
Dear Camila,
Thank you so much for reaching out!
We sincerely apologize for the inconvenience this has caused. We strive to provide exceptional customer service and will take the necessary steps in order to make it right for you!
We reviewed your order details and want to continue providing white-glove customer service to all of our clients.
We sent an email to all of our customers worldwide on Sun, Feb 16, 2020, at 11:27 am EST regarding orders and shipping delays with the recent coronavirus outbreak in China that has rattled the global economy, disrupting virtually every major industry, from food, fashion, and entertainment to automobiles and technology.
Global delivery has also been affected as UPS and FedEx recently reached an agreement that allows pilots to take a leave of absence for trips into or out of affected areas. This has caused great strain on small businesses such as ours.
Although the Tutu Dress in your order is from our European manufacturer, shipping globally has been effected.
It is our responsibility to keep everyone safe at Bark Fifth Avenue-co-workers and clients. If any of our co-workers are not feeling well, they are not allowed to come to work. It is our hope you can understand.
Regardless of delays in events not in our control, we still want to make this right and would like to offer you a gift card in the amount of $25 as well as complimentary shipping on your next order. You will receive a separate email today with your gift card and code.
Again, we apologize for the inconvenience and frustration this has caused and we appreciate your understanding.
Best,
Bark Fifth Avenue
