Bad
Based on 379 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments ... choose from thousands of different lures, name brand rods and reels and every fishing accessory imaginable for bass, trout, saltwater trophies or what ever your fishing adventure requires. Large selections of hunting gear includes name brand products, rifles, handguns, black powder arms, bows, treestands and accessories. Complete offerings of name brand camping, climbing and athletic equipment, as well as huge assortments of men's and ladies' outdoor sportswear.
Bass Pro Shops (basspro.com) has 379 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
Showing 295 reviews with 1 star · Clear filters
michael M.
After purchasing a pistol I waited the three days. I went back to the store to pick it up and waited 1hour and 40 minutes before I could see someone to get it. I already did all the paperwork just needed to show my license. They need a better system for already purchased items. Now I will find my needs elsewhere
Kathy O.
I purchased the 100 MPH rain gear from BPS when I bought it was sold as having a lifetime warranty. The lining is tearing out, I called BPS and was told that lifetime means when its warn out maximum 2 years. What a joke. I talked to Kevin in corporate. I don’t recommend doing business with them.
Billy
Ordered a firearm online for ship to store. It was delayed a dozen times and ended up being 2 weeks late. What a horrible experience. Customer service isn't helpful and depending on who you talk to, you're told something else. Nightmare experience, wouldn't use them again.
Riah R.
Horrible customer service except for Pat. I placed an order online, 2 weeks passed no email or anything about shipping. So ofc I called to find what’s going on . They said my order was cancelled I was super upset because it’s an inconvenience now my items won’t be delivered in time or not at all. Plus I was never notified that it was canceled so had I not called I would have never knew. Was given a $10 code for inconvenience, to replace my order. Replaced order, called them to check status 4 days later said this order is also canceled and I should go in store due to them having issues with online. So then I asked ok cool can I just have code for the $10 since I’ll have to go in store and buy again. The woman said no and kept talking over me wouldn’t let me finish a sentence so I did raise my voice out of frustration and asked for a supervisor but instead got hung up on. I called back and Pat was super understanding . I was only asking for what was already given ($10 off) nothing more for the inconvenience. Then I was transferred to Jeff who immediately was rude and started to defend then woman coworker Instead of staying of focused on the issue with my order. I asked Jeff for a supervisor multiple times, got told no, asked for corporate number was also told no, asked to speak to anyone else even asked for Pat and was told no. In conclusion the customer service is literally horrible. They do not care at all. Only care about the money
Ken J.
Concord mills N. C has the worst gun reps that you will ever deal with not only will they not even recognize that you are at the gun counter but will walk the other way when you look at them. Please take a little pride in whom you hire to help your costumers. They are very rude. Thanks for looking into this issue.
Morgan Z.
Online ordering system is a joke. Had an item cancelled without being informed about it, and when I inquired they told me it was back in-stock. Well, it got cancelled a second time, and nobody will tell me why I was given wildly correct information, refund me for anything, or provide help in general. Not doing it ever again.
Michael W.
I recently purchased a Ruger 9mm gun from Cabelas of Saginaw,Michigan. I paid $277 for the gun. I took it home and tried practicing the racking feature. I was unable to rack it correctly and returned to Cabelas the next day. I had the whole firearm department helping me and due to the arthritis in my hands, I was unable to,rack the gun. A female sales prison suggested I buy a revolver. We returned to the gun display and I purchased aSmith and Wesson 38 Special I was able to easily load. The department took back my 9mm Ruger and gave me $154;for it. Now, get this. I had the Ruger for less than a day, I’d never loaded or fired it so it was in new condition for the trade in. Well, I only got $154 credit and I purchased the 38 Special for $539, now, get this. I received $154 for the brand new Ruger 9mm that I paid $277 for. I also had a box of 9mm ammo that was never opened and Cabals would not give me a refund for it. I literally got screwed on the return of he Ruger.rather. Rather than argue the transaction being a rip off I left. I got a review form emailed to me from Bass Pro Shops and coded every answer as low as it went. I have not heard back from Bass Pro Shops. I’ll never return to Cabelas and I consider my ordeal as a rotten transaction. Michael Wackerly Bay City, Michigan
fernando M.
This will be the last gun I purchase here. Wait time is a jpke. Spent two hours buying a gun and filling out all the paperwork. Then tried to pick up the gun another 1.5 hours. Went in another day 1:15. Its ridiculous, hire a few more people.
