Bad
Based on 379 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments ... choose from thousands of different lures, name brand rods and reels and every fishing accessory imaginable for bass, trout, saltwater trophies or what ever your fishing adventure requires. Large selections of hunting gear includes name brand products, rifles, handguns, black powder arms, bows, treestands and accessories. Complete offerings of name brand camping, climbing and athletic equipment, as well as huge assortments of men's and ladies' outdoor sportswear.
Bass Pro Shops (basspro.com) has 379 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
Showing 295 reviews with 1 star · Clear filters
Anne S.
Whenever I go to the store, there is hardly any staff and if I do happen to find a staff member, they are never friendly or helpful. If I have to buy something, I've resorted to buying it online and picking it up in store.
Kimberly T.
Bought an item with a orange clearance sticker price for $18.97 after purchasing the item and peeling off the ‘clearance’ sticker I found out the item was cheaper then there ‘sale’ price $12.50 . Making you feel your getting a deal when there jacking up the price! Deceitful practices
JAVIER M.
The worst online order process. I placed an order for TMS-F70H on July29 for store pickup at 12:30pm. Had not received a order confirmation so I decide to call the store they confirmed my order. when I arrived they did not have it so they shipped. it's August 6 and still have not received my item. And today I Placed another order for SSVI5500701 MH at 3:17pm for store pickup. decided to call the store again because I hadn't received a confirmation on my order. I was told the receiving person was gone for the day and it wouldn't be confirmed until tomorrow. When I requested to cancel I was told that all online orders are processed by corporate and I would have to call them. Otherwise once the order was confirmed for pick up I would have to go in person to cancel. I ended up going into the store to purchase the item, rest assured I will never purchase on their website again.
Jim
Other than automated emails, there has no communication on my order. So when I called to cancel the order, I was told that the order had shipped. Still no tracking. Its like if you order, you're committed to the order whether or not they can prove that they shipped it. AVOID
dennis T.
The worst shipping time ever. I should of learned my lesson the first time. This is the 3rd order I placed on line and shipping is terrible. 2 weeks and I have not received items yet. They are in stock, but shipped the slowest way possible. I could of walked 3 states away and got it by now!!
Rich H.
I recently placed an order with Bass Pro Shop, both items were “ in stock” at that time. I used a gift card for a portion of the order, after approx. a week and not hearing from anyone from bass pro, our bank still showing pending. Just got a notice that the large/ more expensive item was no longer available ( very simple carhartt pants), they are not charging for that item, the other item has shipped out to us, the gift card used now ( I think) has a partial balance on it and I think my wife has thrown it in the trash after placing the complete “ in stock” order. We have been a customer of bass pro shop & Cabelas for approx. 30 years plus, extremely poor service start to finish.
Jay
I'm new to Bass Pro Shops this is only my 3rd order through bass pro my order was stolen off of my porch I have picture evidence of the thief stealing my packages I called Bass Pro Shops they told me that I need a police report in my state you have to go through the automated system to get a police report it'll be 2 to 3 weeks before I have a police report That package was for my brother's 18th birthday that package is supposed to be insured then why is it so hard to get it replaced there's proof it was stolen
Yu S.
Very poor customer service...cancelled my orders many times for weird reasons...even blocked my gift card...most of the employees are irresponsible, they are not helpful to solve the problems...you have to call a lot of departments, waste much time on that.. I should have checked the reviews before placing the order.. Cabela's and Bass pro shops are of the same company, both of them are crapppppp.
