Bad
Based on 379 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments ... choose from thousands of different lures, name brand rods and reels and every fishing accessory imaginable for bass, trout, saltwater trophies or what ever your fishing adventure requires. Large selections of hunting gear includes name brand products, rifles, handguns, black powder arms, bows, treestands and accessories. Complete offerings of name brand camping, climbing and athletic equipment, as well as huge assortments of men's and ladies' outdoor sportswear.
Bass Pro Shops (basspro.com) has 379 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
Showing 295 reviews with 1 star · Clear filters
Thomas
Ordered item. Was charged. Called to check order and was told item was discontinued. I thought my item was being shipped good thing I called. I spend a lot of money with bass pro but not any more this has been the worst customer service I have seen.
Courtney
I placed a order for a item. Bass pro deducted the money from my bank account. The status of the item showed shipped. I tried to find the tracking number and I done a live chat and spoke with Josiah. He stated that the item was discontinued so I would be getting a refund. Then I spoke with Danielle and she stated that they marked the item wrong on the website so they would be giving refunds. That’s their error. They should honor it. It’s funny because their employees are telling people different stories. They need to get it together: I’ll be shopping elsewhere from now on.
Weej
Item listed on the web site as "available, ships to store". Tried to order it and the app hung. Contacted customer service and was told that the item was discontinued even though it was still shown as available on the web page. "Would you like to purchase a more expensive item"? Pure bait and switch.
Wade L.
Bass pro is terrible with refunds. I returned a shirt over a month ago. Called three times and get a sorry every time. Tracked the order and it was delivered back to them. Never will spend another dime With them
Dave G.
Purchased an Eclipse Bass Pro Shop tent two years ago and did not use it until recently. The second time I used it and set it up to dry one of the poles snapped, they do not look like they're built to take the great amount of tension needed to erect the tent. I wrote their customer service and of course they will not take care of this, I will have to write this off as a bad purchase and never purchase camping products branded to Bass Pro. This was a shoddy product.
Ronald S.
I returned a pair of painful Danner hunting boots. Bass Pro received them 17 days ago. I still haven't been credited for the return. Last week when I called to ask about my refund the customer service representative hung up on me! Bass Pro has also changed their return shipping policy. Customers must pay return shipping.
steve E.
Terrible website, very slow, keeps stopping and going back to home page.
Patrick M.
Dont understand how everytime I come to bass pro in Utica NY the item I drive 45 miles 1 way r never on self! And No one knows when the items will be will be in store! Drove to Bass Pro for Fox pro electronic game caller and notta on self! Was in store on1/4/20 and it was like I was invisible was like a little kid raising my hand in air and saying excuse me and notta. was there like 45mins with no help had to interrupt a employee helping another customer who said he be alittle bit and then would help me! So just left store! IMy family spends alot of money in Bass Pro, in last 3months we have spent like over $2000.00 in ur store and I think I will start going to the little stores where I will probably spend more money but aleast I will get the attention from their employees and help needed! Also called ur store 1/5/20 and ur employee donny answered the phone and was RUDE ! I AM VERY DISSATISFIED AND UNHAPPY WITH BASS PRO UTICA NY! I WILL BE CUTTING UP OUR BASS PRO CREDIT CARDS
