BB WheelsReviews of bbwheelsonline.com

The rudest people i every paid money too. Did not send lug nuts with the wheels i order told me to look in the box, really you don't think I looked before call. Said fedex might have taken them, really how about they never got put in the box in the first place.

HORRIBLE! I would give ZERO STARS if I could. Ordered four wheels, four hub rings and new lug bolts for a 2016 Audi Q3 Quattro. The hub rings were wrong, the lug bolts were wrong and one of the wheels was defect/bent. This is after I called to confirm vet was right with their “fitment team”. Took an act of god to get the right lug bolts but after two weeks, three different tire shops a total of four times to get all the information BB wheels needed they still won’t send a replacement wheel. Go somewhere else and pay a little more money and get you order. This company is a joke.

Too bad I had to click the number of stars on this. They deserve ZERO stars. Out of a set of 4 rims I got from them, 3 of them were warped and unable to balance. They asked for video proof. I sent it to them from 2 different tire shops, one of them of which they recommended to me and they still are not acknowledging that there is a problem. Every time they say they will get back to me it is always me who has to get back with them. I guess their way of dealing with customer issues is to just pretend like there is none. A very BAD way to do business. They boast about how they are American and family owned but I guess they are just using that slogan to take advantage of people like me who take pride in this country. DO NOT DO BUSINESS WITH THIS PLACE! So here we are nearly 2 years after this review and they are just now responding to it. Very efficient. NOT!

I wish I could give negative stars... I just spent thousands of $$$$'s on a new set of Fury M/T's. I got them installed and two out of the four are out of round and they are bouncing my 1 ton diesel truck all over the place. BB Wheels asked me to have my installer take them back off to verify the tires are the issue and he was able to confirm that the tire's are confirmed wayyyy out of round and are 100% the issue. Fury and BB Wheels are only willing to replace one of the two messed up tires because the second tire is not bad enough for replacement? BB Wheels says its within spec and it's Fury's policy and warranty process... Now these tires are $550+ and are brand new tires with no miles on them and they are a liability... They are now asking me to have the tire taken back off yet again and drill the DOT stamp on the side wall and send them a photo of it drilled out. Now I won't have transportation and I am out even more $$ after paying the installer and I won't have transportation to get to work to pay for this mess not only all of that I still dont have the final approval to warranty the one out of the two tires to be replaced until I put a hole in the DOT stamp. I cant believe I am having to pay my installer for all of this additional work and along with that I will have no transportation and they are now telling me I will be responsible for the shipping cost on the replacement tire once it is approved. I cant believed that with how much these tires cost this is the quality and treatment you get? I want everyone to see this wonderful customer service and warranty process and I will be writing reviews until my fingers are bleeding anywhere and everywhere I can to warn as many people as I possibly can.

Be very careful buying from these crooks. I bought a set of wheels from them. Received the wrong ones then they tried to charge me a 25% restocking fee if I returned them. Had I sent back it would have cost me about $250 between restocking fee and shipping for a $500 set of wheels. So I will keep and resale myself. Do you research they are about 20% higher than everyone else. I only went with them because I could get wheels a little quicker.

Suck! Is the word that comes to mind for their customer service. I ordered parts in mid August and a week later nothing had been shipped, so I called but left on hold and left voice messages and then emailed an inquiry. They replied with checking with warehouse and then a message from them that one item is back ordered at manufacturer, I said please ship other items in the meantime, so they did and I requested cancelation of the back ordered item. I received the other items, but no cancelation of back ordered item. Ithen requested another cancelation of the back ordered item. Suddenly a week later the back ordered item shipped and I let them know and that its seems to be to late to cancel now that it had shipped, no reply.... I then requested to return the item after it was delivered, but crickets..... So I called Monday and hung on hold for a half hour, then talked to customer service about this ordeal and would like to return item, they sent me to another agent that was corresponding with me and they said they seen my email that morning and said they'd accept the return, so they sent me back to customer service. I was then told they'd email me an RA. Wednesday, I still hadn't received a email with the RA, so I called. I was on hold for half an hour, then answered. Customer Service claimed no record of me calling on Monday.... and they'd send me an RA, but I'd be responsible for paying the return shipping and there'll be a 20% restock fee. I said that was crap, and they should stand up and be responsible for this as they didn't cancel the back ordered item as requested and let it ship. So, its Friday and here we sit with an item that's unusable, as when receiving it I found out it was the wrong model# too. Plus in the meantime while requesting the cancelation of the back ordered item I found the item at another distributor and was available to ship immediately.

I ordered a part for my truck through bbwheels that they had listed that it would fit my vehicle item got here was no where near fitting called them waited on the phone for about an hr and a half getting pushed around from person to person then when i explained the issue they said they'd have to contact the maker of the item and that took them about a week to get back to me which i couldn't wait so i went and found a local place and got the correct parts, but after a week they contacted me saying that the company could send me the correct items but i already got other parts and i told them i just wanted to return the items which they told me i need to pay a 20percent restocking fee and pay return shipping if i have to do that my 100 dollard item I would only be getting maybe 40 50 bucks back when they're at fault for listing the parts for my truck when they weren't I've been inconvenienced by them and now i just want to get my money back and they were replying to my emails now their ignoring every message I sent its sad that a american company would treat you like this yet if i would have ordered these parts from china they would have given me my money back and said sorry yet small family owned american business bbwheels doesn't care and would rather screw people over that are trying to buy american

One of the worst transactions I could of made horrible communication I didn't get a refund for a couple days shy of a month to return the rim would cost about 90$ they take another 60$ . I'd email them for any updates wouldn't hear anything for about a week for them to say let them check with the warehouse to never get a reply. I tried calling then number never answered. Asked about getting a the correct rim resent to me with no reply. I'd go through my local tire store or anywhere else before going this route again.