Beauty Pie™ - USAReviews of beautypie.com

Reply from Beauty Pie™ - USADec 13, 2024

Hi there, I'm sorry to hear you are having troubles leaving a review on our website. Currently, to ensure our reviews are exclusively from our members, there is no option to leave a review on a product page unless you are logged in. This is to ensure that all reviews are verified purchases and genuine. Automated emails are sent out 21 days after purchase to invite you to leave a review and to give Members a chance to try out products and give them a fair chance. If there are any specific products that you've purchased on your account that you'd like to leave a review for, please do reach out to our Member Happiness team and we can help provide a link to ensure you can share your feedback on our website. Best wishes, Ivy from Member Happiness Beauty Pie

Reply from Beauty Pie™ - USANov 25, 2024

Hi there, I am sorry to hear the products you tried recently didn't have the results you hoped for! Our Japanfusion Pure Transforming Cleanser is a gel-to-oil-to-milk formula, therefore it won't lather up very much compared to some of our other cleansers. I'd recommend our Super Healthy Skin Foamy Face Wash instead based on your preferences. We'd recommend to use the products continuously for at least 4 weeks to start seeing amazing results! However, please be assured I have passed your feedback along to the relevant departments. If you would like help choosing something else to try that is suitable for your skin concerns, please feel free to contact our Member Happiness team at anytime, or try our online skincare quiz! Best wishes, Ivy from Member Happiness Beauty Pie

Reply from Beauty Pie™ - USANov 1, 2024

Hi there, I am so sorry to hear you have experienced a reaction after trying one of our products recently, this is certainly concerning to hear! With reactions, we would advise to discontinue the use of the product and reach out to our team as soon as possible to help investigate this for you. I have passed your comments regards our return window to our team for future consideration. At this time, we aren't able to accept returns on opened or used products. However, if you've had a reaction, we would advise to still contact our Member Happiness team. I have reached out to you now to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie

Reply from Beauty Pie™ - USAOct 22, 2024

Hi there, Thank you for sharing your honest feedback about your recent experiences with Beauty Pie. We understand your concerns about the membership fees, shipping costs, and product availability. Our membership fees help pay for salaries, programming and server costs, rent, etc. We do also offer free shipping on orders of £/$50 or more and often run promotions via our marketing emails sporadically throughout the year! If you don't wish to pay a membership fee, you can shop our products at the typical prices. In terms of our product availability, we know it can be super-frustrating when products you love are out of stock. The main reason for running out of products is the number of moving parts in our supply chain. We try and always keep reserves of of ‘safety stock’ for when things like this happen, but sometimes if the delays are significant, even those ‘emergency supplies’ can run out, and that’s when things go out of stock for a while. I have passed your feedback along to our team regarding this, along with your comments on the variety of stock. We value your membership and would love to have the opportunity to address your specific concerns further. Please feel free to reach out to our Member Happiness team if you wish to discuss this in more detail. Best wishes, Ivy from Member Happiness Beauty Pie

Reply from Beauty Pie™ - USAOct 14, 2024

Hi there, I'm sorry to hear you haven't loved the results of the products you have tried recently. It looks like you purchased these at the end of September. We'd suggest using the products consistently for at least 4 weeks to start noticing some real results! However, we do also offer an online skincare quiz if you would like to find skincare products that will work best for you and trial something else. Check it out here: https://www.beautypie.com/us/quiz/skincare Please be assured, we have passed your feedback along to the relevant departments! Best wishes, Ivy from Member Happiness Beauty Pie

Reply from Beauty Pie™ - USAOct 9, 2024

Hi Yelena, I'm sorry to hear that you didn't love the Super Healthy Skin™ Hot Oil Double Cleansing Balm. Please be sure to check out the How to Use section on the product page on the website so that you can make the most out of the rest of the cleanser. As with all cosmetics, it largely comes down to personal preference if it works for you or suits your skin's needs. I'm pleased to hear that you're loving the Japanfusion Pure Transforming Cleanser and the Traceless UVA/UVB SPF 30 Mineral Sunscreen + Primer. If you're looking to find skincare products that will work best for you, check out our Skincare Quiz on the website here for an expert-customized skincare routine! - https://www.beautypie.com/us/quiz/skincare Best wishes, Emma Member Happiness team Beauty Pie

Reply from Beauty Pie™ - USAOct 7, 2024

Hi there, Our current estimated standard delivery timeframe is 7 to 10 business days, however we do see some orders arriving before this - your order in September arrived within 6 business days. Thank you for flagging that you received multiple emails requesting feedback before your order arrived. This has been raised with the relevant team who will look into the timings of these. We know it can be super-frustrating when products you love are out of stock, particularly when these are part of your daily routine. The main reason for running out of products is the sheer number of moving parts in our supply chain. We try and always keep reserves of ‘safety stock’ for when issues in the supply chain happen, but sometimes if the delays are significant, even those ‘emergency supplies’ can run out, and that’s when things go out of stock for a while. We do our best to keep an estimated back in stock date on the product page, and in the meantime we have product experts on hand to suggest the most suitable alternatives for you. If you'd like any help with choosing products, please reach out to us at beautypie.com/contact. Our prices are dynamic, to reflect the prices we get from our labs and suppliers. As a result, prices can go up and down, depending on a variety of factors including the size of the batches we order, the global market for raw ingredients, shipping methods, and market prices for shipping Our dedicated supply chain team are busy negotiating hard on behalf of our members to keep these as low as possible, and whenever possible, taking advantage of our size and scale. Please don't hesitate to reach out if we can help you with anything at this time. Best wishes, Emma Member Happiness team Beauty Pie

Reply from Beauty Pie™ - USAOct 3, 2024

Hi there, We are sorry to hear about your disappointment regarding the delivery of your recent order. I've had a look into your order and can see this was placed on September 16th and arrived with you on the 24th of September. Our standard delivery time in the US is between 7-10 business days, therefore this was delivered within our usual timeframe. However, we are in the process of switching to a new shipping courier to help provide a faster service to our members! I appreciate your concerns and we have certainly passed your feedback along to the relevant departments to review. Best wishes, Ivy from Member Happiness Beauty Pie