Excellent
Based on 1,999 reviews
Beautystoredepot4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our StoryFounded in 2005 with over 20 years experience in the beauty retail market and the intention of offering beauty gurus a place where they can find expert advice on the products they love most while getting the best price online. With education, product knowledge, and personalized customer service as the top of the list of our ideals, beautystoredepot has positioned itself as a worldwide leader in online beauty retailers.What Makes Us Different?Superior customer service with a personalized approach - you're not just another customer, you're our customer.Lowest price on all 4000+ products - 120% Low Price GuaranteeEducation for our customers - we want you to make the right choice, and we can helpMost respected and trusted brands available - we only offer the best for our customers We believe that through the years we have not lost sight of our original commitment and continue to pursue excellence and your satisfaction. We are glad you found us and we are here if you need us. Contact us anytime with questions about products, what will work best for you, or just talk about beauty products and our experiences. Happy Shopping!
Beautystoredepot (beautystoredepot.com) has 1,999 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 42 reviews with 3 stars · Clear filters
Blanca R.
I like the super fast shipping but I called to change a product and I was told that I need to send pictures showing the reaction I have to the products. When I order said easy returns. Not planning to order anymore from your company.
MARIA LEMUS N.
I am not satisfied with the customer service. The chat is never available and sometimes you need immediate assistance
IDA K.
The Reparative Cleanser I received in my last order is nothing like I have been accustomed to. When I received it, the top was taped, which I had never noticed before. When I opened it, it was so thin it spilled all over the sink. It isn’t the blue in color that I have always had. It is a very pale blue. It actually appears to be diluted with water or something. Used for many years. If this is what it has been changed to, I will not be using again. It is so thin that in two weeks I have already used over half the bottle because when you open it to put into hand it isn’t thick at all and pours out. It is either old or diluted in my opinion.
Cindy A.
I used the code for 20% off my purchase. The code had an expiration date and my order was within the dates.I tried numerous times to get the discount to no avail. I think that if you advertise a discount it shouldn't be such a pain in the butt to apply it to your purchase . This has happened before. I love the products and the timeline of delivery. Cindy Anderson
Bettie S. B.
The representatives alone at Beautystore depot I would give five stars because they are great! Unfortunately, it seems, the last two times I've ordered products from the "Beautystoredepot" my order was held up because the inventory was not in the warehouse, which caused me to get my order later than I would have liked, so overall I've given a rating of three stars, sorry.
Reply from BeautystoredepotJan 30, 2020
Hello Bettie and thank you for your recent order and providing valuable feedback. I have personally looked into your orders and apologize for the delays. Please keep an eye out for an email from one of our friendly CSR's to discuss this further and provide a resolutation for you. Again, we appreciate the valuable feedback and look forward to continuing to service your needs in the future. Have a beautiful day! beautystoredepot
Patricia
Overall was quick and easy .... the second time I tried to order. The first time there was a code to save some money but I couldn’t use it. Website somehow confused so I am disappointed for not being able to save something on my purchase.
Lani
The product I ordered from you was not the same product I had used in the past with this name. Either the manufacturer has changed it or you have labeled another product similar, but it is below effectiveness and it was a waste of my money. I feel you need to contact your vendor and find out why they altered their product to be less effective, cause a white chalky residue and still keep the price the same. You should do some investigating about the quality of product you are promoting.
Reply from BeautystoredepotSep 19, 2019
Hello Lani! We apologize for your recent experience. We have attempted to reach out to you several times in reference to your review without a response. We contacted Instantly Ageless and were advised that there are differences between batches from time to time. We also have offered to happily take the product back and exchange it for you with a new batch number, but unfortunately have not received a response from you. Please feel free to contact us so we can resolve this unfortunate matter for you. We appreciate your business and look forward to serving you in the future. Have a beautiful day! beautystoredepot
Zia
Item ended up being back ordered so they sent 3 out of 4 items but still charged me for 4 immediately. Haven't recd any updates in over a week+.
Reply from BeautystoredepotSep 19, 2019
Hello and thank you for your recent order. We apologize that the PUR item was on a manufacturer backorder. An email was sent to you advising you of the back order immediately after your order was placed., but our apologies if it wasn't understood that we would gladly refund the item if you would prefer not to wait. I am glad we were able to resolve your situation and provide your refund promptly after any miscommunication. We appreciate your business and have a beautiful day! beautystoredepot
