BECUReviews of becu.org

I forget my password for my login call them multiple times for customer service on hold for at least 15 minutes each time they asked me for my security questions answer them all correctly somehow they say it's not right they had to put a typo and now are trying to say the only way I can fix it is going to a BECU location which are nowhere near me and I'm 16

horrific customer service. the same 6 answers qued up on the computer screen. my acct has been hacked 10+ times. i have never had credit and joined because told me they would assist me with establishing credit. by doing what they instructed me, i have bad credit before even being able to establish credit. life was difficult before, but now its at the point of homlessness. i would strongly suggest staying away from this institution of thievery.

After accepting checks written to my nickname rather than my legal name for six YEARS, BECU abruptly returned two large deposits that put me in a serious financial position. I called and verified the two deposits were mine, identical to all the other monthly deposits they had accepted for YEARS. The REFUSED to honor those deposits. I was out of the country and it took so much effort to get those checks covered so I didn't bounce checks. I'm opening an account with a real bank. No more BS from this rinky dinky mess of a credit union. They don't give a rats ass about customers.

I was a Boeing kid I had a a bank account since I was a little girl I revisited my bank account and opened it up so I can have access again they tried to say that there was frog going on I was never informed so I told my identity deaf people and they took care of it for me I was able to open up my bank account again the reward for open up the account was you make five deposits and you get $100 for each referral I referred six people mind you that's $600 okay now I got a note or a letter in the mail from the financial department saying that they owe me this money this is something I'm not in control of as far as checking the check I went in and took the check and they cashed it with no problem then when I got done spending the money then they're going to come back saying you always this money because this was not real how's it not real when it went through your identity service I don't get it they should be on you money not me and if I owe money because the fact the check was fake then why are you guys telling me I only owe $300 of it that doesn't make sense take it out the 600 you owe me but they can't do none of that I was talking to the supervisor about it every time I try to open my bank account again it won't let me because the same situation why no one can tell me I've been a client since I was a kid the people that gave me the check were their client since they were a kid so who should be honored here how is it my fault that you guys don't know what you're doing and your identity people didn't do it right I don't have nothing to do with me that's not my problem my problem is why do I still owe $300 only if the whole check was fake can anybody answer me that because I need my bank account back. Nobody can ever tell me why I'm being penalized and being treated with discrimination it's because I'm Brown I'm not a black panther they were out we're there out I'm not trying to force anything I'm just want what's mine it's my money and I need it now right or wrong and I don't need nobody to respond telling me how great their service was to them I need answers for my situation tired of being distracted I need my $300 you take your $300 out that you say I owe supposedly and can't give me a reason why when I'm supposed to hold the whole check supposedly cuz it was fake again right why do I have to be treated with discrimination now my business is held back cuz I don't have a business account I can't move on my air being business m i LLC stuff I signed up for all the stuff and now I'm still having to figure this Bank crap out because of BECU that's how you got to shoot your clients wow can't wait to hear what they have to say about this oh now they want to talk about it now you guys want to help me right well the only thing that's going to help is me getting my money make it makes sense then I can understand what's going on instead of you guys just disregarding everything that I feel that I'm going through I can't believe I still want a bank account there I don't trust people I don't trust nothing but since I've had this bank account since I was a little girl I feel I should be entitled to be understood and to be helped I was disregarded and I can't open my bank account again for $300 really no explanation for nothing I can't wait to hear what they have to say

BECU cashed fraudulent checks and then refused to make good on them. It cost my husband's business more than $30,000. I say don't trust them!

IF you try to make an ONLINE DEPOSIT - Below is the message that you will find: BECU Online Deposits is currently not available. Please try again later. THIS message has been coming up for nearly 6 months time. I am assuming they are NOT planning to FIX. I have called a couple times, even have written to them - (with NEVER any response back) I have been forced to use Postal Mail with a 63 cent STAMP for my DEPOSITS - as I DO NOT live near any BECU Bank or partner banks that will accept BECU Deposits. This BANK obviously just DOES NOT CARE !

I've been happy with their personal accounts, but their business banking is abysmal. Absolutely garbage experience. Basic features such as being able to set up auto pays, or initiate any kind of payments (such as a credit card payment) from the external source (credit card issuer, or any outside organization) and BECU will reject the payment. So many late fees on credit cards, vehicle payments, etc learning the hard way that BECU is still operating its small business accounts as if it's 1985. Their bill pay set up is klunky and outdated. Truly remarkable how bad they are. The worse part is that nobody in the branches or on the customer service lines even realize that this is an issue. They have not been trained to help customers with this at all. I have had many experiences having to train their customer service folks, in the branch and on the phone, how their systems work. I am now having to switch banks because of how bad they are. I really wanted to like BECU as I think their hearts are in the right place, yet their bank accounts have to have basic functionality to win my trust. And they just don't. Not on the business side. On the personal side, no problems.

This bank truly sucks! The mobile banking has devolved to not work any longer. Calls take 30 mins to answer. Cards are not managed. The list just goes on and on.