Great
Based on 291 reviews
BedStory4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BedStory is a sleep brand committed to enhancing sleep quality for all through comfortable, supportive, and family-friendly mattress solutions. We specialize in hybrid mattresses, memory foam mattresses, mattress toppers, and sleep accessories that balance comfort, support, durability, and everyday value. Our key product lines include BEDSTORY SPINEALIGN™, designed for firm support and optimal spinal alignment, and the COOLING COLLECTION, engineered for a cooler and more breathable sleep experience.
BedStory (bedstory.com) has 291 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 201 reviews with 5 stars · Clear filters
Humility W.
Customer service was quick to respond and help resolve an issue! Ordered a mattress in a box through Amazon, tried it for a week and realized it was much too firm for me. I emailed the company asking for help with a return or exchange, and they promptly worked with me to find a resolution.
Phil
Ich habe mehrere Produkte von der Firma und bin sehr zufrieden. Bei meiner Letzten Bestellung waren sie Kissen sehr weich und hatten kaum Füllung. Der Kundenservice hat mich über Email beraten und war sehr schnell. Ich bestelle gerne wieder!
Peter S.
Zuvorkommender Service, auch auf deutsch.
Katharina P.
Ich bin absolut zufrieden. Schnelle Lieferung. Gute Qualität. Und der Service ist echt top. Ich gebe volle 5 Sterne.
Fatemeh
They were incredibly helpful and supportive. They followed up multiple times and sent several emails to ensure everything was resolved. Their customer service was excellent, especially regarding the issue I had. They communicated very well with me and resolved my problem perfectly. Overall, their service was outstanding!
BL K.
Ordered for grandkids for their sleepovers. Items shipped quickly. Opened upon arrival. Took a few days to decompress to its fullest. Grands slept comfortably. Single issue was with carrying bag. Seller was quick to respond and was very helpful. Excellent customer service. Highly recommended!! Thanks, BedStore!
Andre G.
Great mattress was a small issue and they took care of it very fast
Rae A.
Ordered a mattress from Amazon. Realized later that the mattress was the wrong firmness from reading the specifications/fine print on Amazon. Initiated a return as soon as mattress arrived (did not unbox). Customer service was very responsive and I received all the information needed for a return, as well as a refund, pretty quickly. Can’t speak to the quality of the mattress, but may order from them again in the future because of the customer service.
