Shari's BerriesReviews of berries.com

Ordered flowers and Berries for my wife's birthday to be delivered on Friday 9-11-2026. They changed the delivery time 3 different times and then never showed up. I called because the tracking said it was somewhere between Indianapolis and rock island (300 mile range) and it wasn't going to make it by the 5pm delivery window. NOBODY would assist me until after the delivery window closed. Then all fedex said was "you can pick it up on next Business day or we can attempt re-delivery on next business day" (that would be Monday). I called 1800flower.com they issued me a refund after I told them they can keep the dang flowers just give me my money back and they said we could keep the delivery when it arrived as a token of their apologies... Fantastic.. dead flowers and moldy mushy strawberries... what a way to say "We're sorry we ruined your birthday surprise for your wife"

The cheesecake bites came completely molded.

What a scam, they foamy deliver my fruit arrangement to my sister and no one elitist return my calls, am they have a stupid AI who didn't help at all. I was charged over%80+ and whoever got my gift i hope that get really sick diarreah. I should have stick worth Edible Arrangements, me trying to give someone a chance, week here or is, make it better.

My past two experiences using Shari’s Berries were a waste of my money and ruined my event of celebration! I placed an order of Flowers and fruit for my wife and adult daughter this past Valentines Day ($400 +) and both orders were late, flowers looked like trash! Thinking that was a fluke, I placed another order for my wife to celebrate her birthday. I placed the order the Tuesday prior to be delivered on Saturday, Aug 22nd. That Saturday, on her birthday, I received a message that her order would not arrive until Monday, When my wife finally got here fruit and flowers, the box was crushed, flowers soak and wet and roses looked like a mess. The chocolate covered fruit was rotten. I’m done with Shari’s Berries and strongly suggest you take your hard earned money to a different service!

8/20/2026 My husband ordered flowers and chocolate-covered strawberries for our anniversary. I genuinely loved what he selected, which made the condition in which they arrived especially disappointing. The strawberries arrived not cold with the cooling pack completely melted, and there was moisture throughout the packaging. Because this is perishable food and I had no way of knowing how long it had been outside a safe temperature range, I was not comfortable eating it. The floral arrangement was also in very poor condition. Multiple flowers were severely wilted and collapsed, several blooms were damaged and falling from their stems, and two roses had bent stems. I had to remove a substantial portion of the arrangement shortly after receiving it. Several hours after being placed in fresh water, the severely wilted flowers had not recovered, and I ultimately had to remove and discard a substantial portion of the arrangement. I documented everything with photographs and also provided the FedEx tracking history. The package originated locally in Fort Worth, was picked up the afternoon before delivery, remained within the Fort Worth FedEx network overnight, went onto a delivery vehicle at 4:29 AM, and was delivered at 11:21 AM during extreme North Texas heat. Customer Care agreed to replace the order, but scheduled the replacement for August 25 — five days after our anniversary — without asking whether I would even be home to receive another perishable delivery. I have since received responses from multiple Customer Care representatives, but no one has confirmed that my photographs were actually reviewed or explained how the replacement strawberries will be kept properly chilled so the same problem doesn’t happen again. I have also repeatedly requested that this be escalated to a supervisor or manager. So far, the responses have continued to come from regular Customer Care representatives. A replacement five days later addresses the damaged merchandise, but it doesn’t replace an anniversary that has already passed or address the amount of effort required to get this resolved. I will update this review if management contacts me and handles the situation appropriately. I sincerely hope they do.

I ordered strawberries to be delivered to my mom on her birthday. It showed that the order was confirmed, but never delivered when I tried to call customer service. They gave me some other number to call for fraud which nobody answered then I called back Sherry‘s berries, horrible horrible Customer Service I will never order from this company again.

Ordered for same day delivery for my moms birthday. The order was not received, when I called the next day they said it was guaranteed to be delivered that day so again I waited and it was not delivered the following day. I am now 2 days past the guaranteed delivery date and my mom still doesn't have her birthday gift. Very dissapointed and frustrated, especially since she has been staying home because she was expecting a delivery. I would not recommend them at all - oh and when you call it gives you AI responses then routes you to 1-800-flowers when you try to get a real person on the phone.

Not only did Shari’s Berries botch my order one time, they botched it twice. Both orders were delayed by FedEx by 2-3 days. When the package arrived, the ice packs were melted, the chocolate on the strawberries was melted and the Bundt cakes were spoiled. They used to have a great product and reliable delivery but that is no longer the case. Very disappointing!