Poor
Based on 807 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shari's Berries, long time home of the Unforgettable Gift sells covered strawberries & chocolate gifts. Shari's Berries deliveries nation-wide.
Shari's Berries (berries.com) has 807 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
Showing 560 reviews with 1 star · Clear filters
Jared
your company is the absolute worst. i placed an order on 2/4 for a 2/14 delivery and it is now 2/18 and it is STILL not delivered and i cant get a human being from the United States on the phone as everytime i call, i get a loud call center in India that is ZERO help at all.
mary J.
I placed an order on February 7 in the amount of $45.70 to be delivered on February 12th. The order did not arrived. I called and was told the order would be delivered on Saturday Feb 15. The order did not arrive. I called again and was told the order will now be be delivered Feb 18th. I requested a refund and was told it may take days to show up on my Paypal account. All of this is unacceptable. A little boy did not get his valentine from his Grandmother. You people should me ashamed of yourselves. This is not how a business is run.
Johnny Y.
Horrible company ..never received my 2 gifts on Valentine day for my daughters ..stay away from this newly owned buisness
Brian R.
Horrible. Ordering done outside US and exhausting experience Product never delivered
Tisarraraz
I have had so many issues with this company. I ordered flowers to be delivered on my moms birthday, they werent delivered until the day after her bday and they were the wrong flowers. No one called, emailed, text, nothing. WHY ask for an email and phone number if you arent going to use them for a purpose other than sending confirmations. I was charged a $17.99 service fee when their website clearly states $12.99 for orders 0.00-69.99. I emailed them, they said "oh, were sorry. Please email this address." REALLY, you are going to have me email multiple addresses. I did and I attached photos, I get an automatic message saying "Well, what can I say, but sorry" SERIOUSLY who starts an email that way, and it was from the founder. They gave me a gift card, when all I wanted was them to send the flowers I ordered and explain why they werent sent in the first place. I called them twice and, of course, their Customer Service is overseas, it was sooooo loud I could barley here the girl helping me and she didnt help me at all. She said I'll have the flowers ordered and sent to you and a confirmation will come in about an hour. I got the confirmation and its the same DAMN wrong flowers. I keep getting confirmations that things I didnt order are being delivered. My mom has not received 3 sets of the wrong flower and a gift basket that she cant eat because shes diabetic and its swimming with sugar snacks. This company didnt even think to ask if these were acceptable to send in place of the flowers I ordered.
Dienne S.
I’v ordered 4 times from Shari’s Berries. My 2nd order and this past order never got to it’s destination. I paid for them, but they never got there and you can kiss goodbye any chance of disputing it because they ‘cannot find the order’ no matter what info you give them even when you call!
marlin
The service was very crappy. 3 consecutive times/orders in a row have been a complete disaster! Sendind Spoiled Fruit and excluding items that i purchased! Then i was charged twice for my very expensive purchases. The operators DO NOT SPEAK GOOD ENGLISH and have VERY VERY POOR COMPREHENSION SKILLS. I will NEVER NEVER order from this crapy place agin! I requested for a package to be delivered on the next day. Got a tracking number and my package was set to be delivered 5 days later.
Linda K.
We ordered 2 dozen berries for Mother’s Day. The shipping charges were deceiving when placing the order. The shipping cost more than the berries. Never again!
