Excellent
Based on 455 reviews
Best Brilliance4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Engagement RingsLab Grown Diamonds RingsMoissanite RingsAbout Best Brilliance Best Brilliance is a global leader diamond jeweler online for engagement rings, wedding rings and custom made fine jewelry. Free Shipping and Free Returns. We're here to assist you! Get a free consultation from our diamond expert.
Best Brilliance (bestbrilliance.com) has 455 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 399 reviews with 5 stars · Clear filters
Kübra Ö.
The customer service at Best Brilliance was amazing. The team was very attentive and responsive. They were able to accommodate a few customization requests and my ring turned out amazingly. I'd definitely buy my next diamond purchase from them.
Reply from Best BrillianceMay 31, 2026
Thank you for your kind review! We're honored to be part of your journey and truly appreciate your support.
Ryan J.
Best Brilliance went above and beyond our expectations. They sent us a beautiful ring and when we wanted to make adjustments they were easy to get ahold of and made sure our revision request was perfect. We couldn’t be happier with our experience and the great customer service the team provided.
Reply from Best BrillianceApr 9, 2026
Hi Ryan, It’s great to hear that we hit the mark for you. We know that sometimes a "revision" can feel like a headache, so we make it a point to stay easy to reach and ensure the final tweaks are spot on. I’m glad the team could make that process smooth. Wishing you both a lifetime of good health and a marriage full of love. Best, The Best Brilliance Team
Roscoe M.
Great company the pictures does no justice for how magnificent the ring actually looks in person. My fiancée loves it and get compliments on her ring every time
Reply from Best BrillianceApr 8, 2026
Hi Roscoe, Congratulations on your engagement! We often say that even the best photography can't fully capture the fire and brilliance of a hand-crafted piece. I am thrilled to hear that the ring exceeded your expectations in person and that your fiancée is enjoying the compliments. Wishing you both a lifetime of good health and a marriage full of love. Best, The Best Brilliance Team
Dameyon M.
**EDIT** WOW WOW WOW. I can’t believe the level of urgency that the team took to make things right. Not only did they take care of the problems that I had, but they ended up going above and beyond to make sure the experience I had from the beginning was replicated! I appreciate the team over at Best Brilliance! **EDIT** The team over is working diligently to solve these issues. I spoke with Adam, and he was and he truly cared about the experience i’ve had so far. **ORIGINAL** I had a great experience initially with Best Brilliance — the communication with my rep before receiving the ring was honestly 10/10. Everything felt smooth, responsive, and professional during the buying process. However, things completely changed after I received the ring. When I reached out regarding issues, I got no response at all. Just one day after receiving the ring, I was notified that the warranty was void, which was extremely frustrating, especially since there was a complimentary warranty promotion advertised with the purchase. On top of that, after only a couple weeks of consistent wear, the ring turned cloudy, and I went with one of the highest quality options. I chose one of the higher-tier qualities expecting better durability. Overall, the lack of post-purchase support and the quality issues were very disappointing. Based on this experience, I can’t see myself purchasing from Best Brilliance again.
Reply from Best BrillianceMay 31, 2026
Thank you for your feedback and for choosing Best Brilliance! We're delighted to know you had a positive experience and appreciate your support.
Dan W.
I asked for a custom band after I ordered and my personal contact which was assigned to me and proactively reached out handled it for a very small cost. I couldn't be happier. Also...She said YES!
Reply from Best BrillianceApr 6, 2026
Hi Dan, We are thrilled to hear the big news. Congratulations to you both! Providing a personal contact is how we ensure every custom detail is handled with precision. I am glad we could accommodate the custom band for you at a fair cost and that the final result met your expectations. Wishing you both a lifetime of good health and a marriage full of love. Best, The Best Brilliance Team
Eric H.
I initially had an issue with receiving a ring that did not match the expected specifications, but their team, especially Paul & Mary, worked with me directly to resolve everything in a fair and professional manner. They were responsive, followed through on their commitments, and made sure I was taken care of, which I really appreciate. Most importantly, the final ring turned out absolutely beautiful. The craftsmanship and overall quality exceeded expectations, and my fiancée loves it. Because of how they handled the situation and the end result, I’m happy to leave a five star review. It is clear they stand behind their products and are willing to make things right for their customers. Verified buyer: Original order: #22405 Upgrade order: #23961
Reply from Best BrillianceMar 31, 2026
Hi Eric, We take full responsibility for the initial oversight, and we appreciate you giving us the opportunity to correct it. At a boutique house like ours, we stand behind every stone and setting we produce. I am glad Paul and Mary could provide the professional, direct resolution you deserved. Hearing that your fiancée loves the final ring and that the craftsmanship exceeded expectations is the best possible outcome for our team. Wishing you both a lifetime of good health and a marriage full of love. Best, The Best Brilliance Team
L. M.
The customer service I received from Lisa was amazing. She was helpful, patient and a pleasure to work with.
Reply from Best BrillianceMar 29, 2026
Hi :) Thank you for the kind words. We know that the process of selecting a piece like this can be overwhelming, so we prioritize patience and expertise over a sales pitch. I’m glad Lisa could provide the support you needed to make the experience a pleasure. We take a lot of pride in the relationships we build with our clients, and I’ll be sure to share this feedback with her. We would love to see a photo of the final piece! Seeing our craftsmanship in its new home is the best part of what we do. Wishing you a lifetime of good health and happiness. Best, The Best Brilliance Team
J H.
The ring is more beautiful than the picture. I couldn't be happier with it.
Reply from Best BrillianceMar 29, 2026
Hi Julie, That is the best news we could hear today. We know that a photo can only capture so much, so our goal is always for the final piece to exceed your expectations the moment you open that box. I’m thrilled that you are so happy with the result. We would love to see a photo of it! Seeing our craftsmanship "in the wild" is the best part of what we do. Wishing you a lifetime of good health and happiness.❤️ Best, The Best Brilliance Team
