Excellent
Based on 407 reviews
Better Impact4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.
Better Impact (betterimpact.com) has 407 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 334 reviews with 5 stars · Clear filters
Désirée A.
I've been using Better Impact for years, as volunteer supervisor with a nonprofit in Mesa, Az. It's a great way to connect with the community. I
Reply from Better ImpactJun 25, 2025
Thank you Désirée! We're so glad Better Impact has been a valuable tool for your work in Mesa.
Daniel L.
It's a wonderful website and tool for our office and volunteers! I especially adore the recent complete remodel of the admin side! I hope to see the volunteer side get some overhauls as well!
Reply from Better ImpactJun 25, 2025
Thank you, Daniel! We’re so glad to hear how much you and your volunteers are enjoying the platform—especially the recent updates to the admin side. We appreciate your feedback on the volunteer side too—it’s definitely on our radar!
Tiffany
Very user friendly and a great way to schedule and communicate with volunteers.
Reply from Better ImpactJun 25, 2025
Thank you Tiffany! We're happy to hear that you find the platform user-friendly and effective for scheduling and communicating with your volunteers—that’s exactly what we aim for!
Jamie
In my opinion, Better Impact has truly been a wonderful! From the very beginning, their team has demonstrated a genuine commitment to ensuring our success. What stands out the most is their exceptional accessibility. The readily available chat option is a game-changer, allowing us to get quick answers and support whenever we need it. Beyond their immediate responsiveness, Better Impact offers a wealth of resources to help us maximize the potential of their software. The numerous training videos are clear, concise, and easy to follow, and the various training opportunities they provide have been invaluable in deepening our understanding of the system's capabilities. Their ability to explain how we could tailor the software to our unique operational needs has been amazing. Our organization utilizes volunteer management in a way that isn't exactly how the software was intended for. Better Impact has worked closely with us to configure and even generate specific functionalities that align perfectly with our workflows. This level of flexibility and support is what you hope for. We highly recommend Better Impact to any organization looking for a volunteer software tracking option and truly supportive software team.
Reply from Better ImpactJun 25, 2025
Thank you, Jamie! We’re so grateful for your thoughtful and detailed feedback. It’s incredibly rewarding to hear how our chat support, training resources, and willingness to adapt the system to your unique needs have made such a difference. Your recommendation means the world to us!
Michelle
I have been using Better Impact for years in the volunteer realm and WOW it is the best system I have had the pleasure of using. If you haven't switched yet... you should. Easy to use for volunteers of all ages and backgrounds too!
Reply from Better ImpactJun 25, 2025
Thank you, Michelle! We’re thrilled to hear that Better Impact has stood out in your experience over the years. It’s especially rewarding to know it works well for volunteers of all ages and backgrounds—thanks for the enthusiastic endorsement!
Heather Van L.
The most efficient way to organize volunteers and disseminate information to all quickly!
Reply from Better ImpactJun 25, 2025
Thank you, Heather! We're delighted to hear that Better Impact is helping you organize volunteers efficiently and communicate quickly—exactly what we designed it to do!
Ted B.
This has been a night and day difference from the pen and paper method of keeping track of volunteer hours we had been using, with all the "fun" of trying to accurately record hours and work locations for everyone! Moving to a new process, while having the potential for change issues at every turn, was surprisingly smooth for the vast majority of users and administrators. Once we demonstrated how intuitively the flow of recording each person's work location and number of hours for each shift, and the understanding how important it is for the accurate recording of same for each volunteer, the use and overall approach to the system became probably one of the best received and quickest adopted systems we have in our organization! From someone who has seen their share of programs, process changes, systems training, and several new adoption trainings for staff groups from 10 to 1000, this ranks in my top five and I couldn't recommend it more!
Reply from Better ImpactJun 25, 2025
Thank you, Ted! Your feedback means a lot—especially coming from someone with such extensive experience in systems and training. We're thrilled that the shift from pen and paper to Better Impact was smooth and well-received, and it’s an honor to be counted among your top five systems!
ds
The software has cut down in a great deal of administrative busy work by allowing our volunteers to update their own contact information, to sign up for shifts they can make and eliminates our staff from managing lists in multiple spreadsheets. The ability to send out emails and have multiple admins see that communication also saves plenty of overhead time.
Reply from Better ImpactJun 25, 2025
Thank you for sharing this, and we're so glad to hear how much time the software is saving your team! It’s great that features like volunteer self-service and centralized communication are making such a difference in your workflow.
