BetterMed Urgent CareReviews of bettermedcare.com

Service was great. Nurses was knowledgeable and curtis. Waiting time wasn't bad.

I still haven’t received my test results. It has been 2 weeks.

I wish I could give zero stars. These morons botched a gallbladder removal diagnosis, sending me all over town to pharmacies and ultrasound techs while in immeasurable pain, when they could have just sent me to the emergency room. After hours of this wild goose chase and waiting for results, I decided, ON MY OWN, to have a friend take me to the ER - where they promptly started finding a room for me so I could have surgery in 5 hours.

Never received my results

Took my mother there the Tuesday before Christmas for a suspected UTI. They sent a sample away for culture. Was told we would get results in two to three days. A full week later we called and were told everyone was too busy to talk to us. After my sister threw a fit someone finally called back that night to say they still didn’t have labs. Three weeks later still haven’t heard a thing and nothing on the test results page of the portal account I set up. I immediately started my mother on cranberry pills max because I knew it would be a couple days for results. I guess she didn’t have one but I would have liked not to worry about it over Christmas seeing as how we were already dealing with other extreme post stroke problems and medication issues that we couldn’t get any help with either (not BetterMed). We were out of town and couldn’t get to her regular doctor.

Terrible service and bed side manner.

Took my two children there for Covid Testing. According to my insurance company there should have been no charge for the covid testing but Better Med charged me $173 not for the covid test but for an office visit. My child went into a room, a nurse came in and administered the test. I think it is really wrong, especialy in this pandemic to charge folks for an office visit when a doctor DID Not come in and perform any type of review or analysis on my child.

At a time where I needed to reach somebody at the Better Med office to have them send me an e-mail copy of my Covid Test...when I was awaiting permission to enter a foreign country that the test was done for, I reached nobody. No answer. No response. Nothing. It cost me an additional sum of money to be tested in a foreign country then unable to leave my hotel room until the result was in 12 hours later. Disgusting. Your company relies far too much on internet electronics and text messages and has an insufficient system for urgent requests such as this. Personally, after what delay I endured...and affecting others traveling with me, not "one" star should be given.