Great
Based on 4,547 reviews
BetterMed Urgent Care4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 168 reviews with 3 stars · Clear filters
Patient
Too much waiting time We were seen 35 mins past our appointment time.
Reply from BetterMed Urgent CareNov 4, 2020
Hi there, we apologize for your long wait time and any frustration you might have experience. We appreciate you taking time to leave us feedback.
Patient
Had to wait an hour, but once I was allowed in everyone was friendly.
Reply from BetterMed Urgent CareNov 4, 2020
Hi there, we apologize for your long wait time and any frustration you might have experience. We appreciate you taking time to leave us feedback.
Patient
They were timely and ultimately pointed me in the right direction for a definitive diagnosis, but were not very eager to provide any treatment for the extreme pain I was in. Had to ask repeatedly.
Reply from BetterMed Urgent CareNov 4, 2020
Hi There, Thank you for taking time to leave us feedback. We will be sure to share it with the Site Manager.
Patient
The PA’s bedside manner could be better.
Reply from BetterMed Urgent CareNov 4, 2020
Hi There, Thank you for taking time to leave us feedback. We will be sure to share it with the Site Manager.
Ray L.
I visited because of respiratory issues. A cardiac work up, covid test and chest x-ray were performed. I was pleased with the level of care. However, the NPR informed me there was an 8 mm nodule located in my right lung and that I needed a CT scan. I had the scan performed and it revealed that the nodule was just artifact on the x-ray. The CT scan cost me $1500.00 for nothing. I am extremely unhappy with this money expenditure for apparently no reason.
N/a
Had an appointment, however sat in car waiting for a long time before going inside. Once inside the service was timely and personnel friendly!
Reply from BetterMed Urgent CareOct 28, 2020
Hi there, we apologize for the frustration and long wait time. We appreciate your feedback and will share it with the site manager.
Patient
It is a convenient place to stop by for a quick testing to get your facts right. I didn't felt like gaining anything more, other than being referred to a specialist for further diagnosis. If specialists are available as conveniently as places like urgent cares, i would just go straight to the specialists or where they practice.
Patient
Wait time for testing to be done was very long - there was a mixup and they thought it had been done and had not so I had to wait an extended amount of time.
Reply from BetterMed Urgent CareOct 22, 2020
Hi there, We apologize for this frustrating experience and the long wait time. We will be sure to share your feedback with the site manager. Thank you for your time.
