BetterMed Urgent CareReviews of bettermedcare.com

Making an appointment and checking in was fine. The nurse was less than friendly and did not like being questioned about test results.

because of my symptoms i was not being heard and only advised to take a covid test even while waiting it appeared the providers were clueless of my needs and asks they apologized for the confusion but it still could of been avoided if someone just took the time to listen to me instead of just processing me as another "number" i usually have great experiences but this by far was not a good one and not helpful since i was not feeling my best

Poor service in Colonial Heights VA.

Charged me for a covid test after telling me they were ok with my insurance. sent me a bill and are nor answering my calls.

While customer service was very good (registration and nurse) the PA was not willing to treat as my physician instructed since it was a Sunday. He wanted more tests to confirm and recommended ER and CT scan. The reason I went here was to avoid ER and the cost. $50 copay wasted. I made it through another night of discomfort and into my doctor Monday morning for the prescription I desperately needed.

Good care but they spam your email and text afterwards.

First all the employees I did get to deal with were very kind. However, the reason it was poor was I was never seen. I originally set an appointment for a mobile visit. I was immediately called, and told that with a head wound I would likely be seen in the office. I told the party on the phone I would need to be somewhere for my son by 4, so she set my appointment at 2:15. I got there and checked in around 2:12. I was taken back to the room at 2:45. I stayed in there until 3:20 over an hour after my appointment, and still never saw anyone. I left, at 3:20 since I needed to get across town for my son. I was told as I left that my copay would be refunded.

I just feel that I got not answers. Ended going to Urgent care 2 days later.