Big LotsReviews of biglots.com

i have never been in a store with such rude employees i have dealt with this same store for over 6 months every time its same thing 1 cabinet $139 cannot even get it everytime same excuse oh we dont have 1 in stock ok can you maybe order 1 oh no and the truck never has one to bring i mean really dont you want to make money dont you want to sell anything to the customer it is such a shame

Do not, I repeat, do not spend the money for the furniture protection warranty from Big Lots. The warranty company they use, Warrantech, has horrible overseas customer service and will find any excuse NOT to cover your damage. They are slow to respond to claims, if they respond at all, barely communicate about their findings and then find any excuse not to cover damage. I have what I consider accidental damage from a pet protection adhesive product I used on the arm of the sofa. They tell me the damage is not covered because it is "fading". It is not fading! Parts of the fabric were pulled off and are missing! I had to explictly ask for a supervisor to get a US based customer service rep that I could actually understand. DO NOT USE BIG LOTS OR BUY THEIR so-called "warranty".

Corporate is absolutely terrible, I purchased furniture and paid for the warranty to replace , brochure clearly states rips and tears, my initial claim was rejected, resent an email showing them their brochure and my rips at the seams which they have never responded back to , DO NOT BUY THE WARRANTY, they lie , even a local associate said you have to word it a special way or they will deny it , how do I word rips and tears that show shows pictures in the brochure.. $90 warranty flushed down the drain .. don’t buy in to their sales gimmick ..will never buy anything from them again ... Ollie’s is 1/4 Mile from them . See ya and I hope this Covid puts you out of business , I’m sure I’m not the only one , slow by slow you WILL LOSE CUSTOMERS DUE TO YOUR LIES , oh and the sectional I bought was a $1,000 piece of garbage, was used as a second couch so very little use ... JUNK LOTS ...

Customer service in Kenner la is beyond poor. Cashier horrible. I had to put my product back because this cash attendant waited until I got up to the front of the line after standing behind 2 other folks to inform me that there was only one line. Unbelievable after standing there for over 7 mins waiting.

Awful company,they have no idea what they have in stock.after Charging my credit card almost $500 for a mattress they didn’t have it told me I wouldn’t be charged but I was been over a week customer service doesn’t speak English and I can’t get a refund.

Never use online services they never have inventory updated they completely split up my sectional and recliner and had both at store when I tried to call online help to cancel so that I wouldn’t have to pay separate delivery they lied about canceling my order so all this time I put into trying to avoid a extra fee was for nothing at all. Today my sectional was delivered and I’ve heard nothing about my recliner. Big lots just drops the ball every time and currently my issue is still unresolved. 😩 I just want to scream, I’m so upset with online customer support they are not any type of help at all.

First off let start off by saying I wouldn't recommend this Company to a Dog. I purchased a online order Nov. 21st in 2 parts I had a couple things shipped and also a in store pick up order, shortly after I placed the order I get a email stating that they cancelled my in store pick up due to the fact they were sold out of the items I purchased and will put my refund back on my card and here it is 17 days later I've yet to receive my refund and let me tell putting in a claim ain't worth a dam and their (Customer Service) only response is dispute it with my bank....like are you kidding me what kinda company would leave their consumers in limbo. This Company is a scam, just down right thieves they would never in life get another dime of my hard earned money and I will definitely spread the word BYER BEWARE!!!!!!

This online order with Big Lots was one of the WORST experiences of my life. First, after entering my order info my credit card was declined. Knowing I have excellant credit and zero balances on my cards I knew there had to be a problem with Big Lots website so I tried again...and again...and again. Wow! Suddenly my 850 credit score (yep, it's "perfect") and ability to charge a few hundred thousand dollars of merchandise if I wanted to meant nothing, at least to Big Lots! Not one of my credit cards would work. Getting concerned (like what the hell was going on with my credit cards) I called my credit card companies who promptly assured me there was nothing wrong with my credit. My one credit card company offered to call Big Lots for me. Together we waited online for Big Lots to answer their phone for nearly ONE HOUR (and this was after I already pissed away TWO HOURS online with this BIg Lots site). After we finally got through to a human being (who spoke very little of the AMERICAN LANGUAGE so this was just one more furstrating situation to deal with) the woman at Big Lots put my order in -- no apology, no offer of any compensation (like 10% off my order), NOTHING. I guess my time to Big Lots doesn;t mean crap. And I guess Big Lots doesn;t like to hire AMERICANS to answer their phones. So you know what? Screw Big Lots! I will NEVER shop at this foreign-friendly, ignorant company again and if you value AMERICA and AMERICAN VALUES, you shouldn't either!