CARISSA
Ordered Online - Little Communication - But Delivered... well dumped in our driveway
We opted to place an order for a washer and dryer online after visiting the store and feeling unprepared to talk to the people working there. The order was placed and... then nothing... no confirmation... no call.... nothing until it was to be delivered. Which - in reality is OK - since we are all inundated with email. But then when they got to the house they asked if we paid for "white glove" delivery. We didn't know the answer - again ordering online is a little different - less pressure but less awareness of what you are getting. They decided we didn't pay for it and just dumped the appliances in our driveway for us to unpack, move and install.



