Big Sandy SuperstoreReviews of bigsandysuperstore.com

Big Sandy has very poor customer service. Bought a dining room table off of them and it is already starting to have surface issues. Called to see if they would stand behind their product but they do not UNLESS you buy the warranty. They want to charge a pretty big service fee. Beware of buying from them.!

I purchased a bedroom set in November with an early December delivery date. Mid December no word so I contacted the salesperson. I was told they were waiting on one piece and delivery would be early January. Late January I hadn't heard anything and called. Now I'm told April and they are waiting on multiple pieces. Not only is the delay ridiculous, at no time did Big Sandy reach out to update me on the delays. Find another store.

My wife and I bought a sectional with two recliners on the ends that are remote controlled, both remotes had to be replaced and the frame has broken three times in four years, this was bought at the dublin store, Big Sandy could care less, they just want you to continue paying the $129.99 fee, and for new parts, the sectional is a lemon, absolutely no follow up from them, I am checking my options thru the attorney generals office by filing a complaint and will be checking into a class action lawsuit, i just bought A bosch dishwasher from them also, I will never buy another product from this company again, BUYER BEWARE!

Big Sandy Superstore It’s unfortunate giving a zero star review is not an option because that is what this store deserves. I do not usually leave poor reviews as I do not want to hurt another persons business but if it means helping someone else out so they do not have all the trouble we have had then it’s worth it, if you have an issue with a product this store will not help you, they will take your money and run with no care that you’re left with a broken product. Big sandy used to be our go to store when it came to making our new build house feel like a home. We spent 7k on our living room set 1 year ago and we still love it. Loved it so much we decided to go back to furnish another room in our house. This is where the headache began, We bought the Sophie Cloud Sectional with the vision this cloud sectional would be perfect for our families movie room. DO NOT BUY THIS COUCH!!! One section came ripped, one ottoman came completely broken, one section came discolored, the middle console that you can open and store items in came with no bottom piece and if you put your hand down in the hole where the bottom piece should have been you were nearly touching the ground. We called big sandy immediately to fix each issue, they sent out service men who explained the issues were not repairable and we would need all new pieces. How is it possible you spend $2500 on a couch that comes delivered to your house broken? As anyone would be we were extremely disappointed and spoke to a manager at the store named Lamont, he stated once we get our final piece delivered for the 2nd time that he will talk to us about compensation for all the trouble we have had. The final piece was delivered and I called Lamont immediately. Lamont refused to get on the phone with me every time I called after he promised some sort of compensation, very poor management. You have 3 days to ask for a full refund so I said fine if you are not going going to keep your word please refund my money and come get this yard sale quality couch and they refused of course. So then I ask for the corporate office phone number to try and get help, the lady on the phone told me they aren’t aloud to give out corporates phone number and that they would email them themselves (she lied!) a few days later I still had not heard anything so I called again and spoke to the guy who sold me the couch and he said she was not being honest and that they are aloud to give out corporates number and he finally gave it to me and said that he’s rooting for me as he himself is not a fan of this couch. I called the corporate office and they said they would help us as this situation is not right and that they would call us the following day with an update… that was 1 week ago, still no update and we have called every single day since… oh and there’s more, my husband just sat on the couch yesterday and it broke once again. SAVE YOUR TIME AND MONEY, this couch is not the one for you and your family I promise you. Save your money and go to the Amish country I wish we would’ve now we’re out $2500 for a couch that breaks every time we sit on it. The photos attached are how the couch came “brand new”

Wonderful store to shop and sales are very knowable of the products they sale. But Customer Service lacks communication with product manufacturers. I purchased a sectional for the living room, and it was delivered without one of the five seat cushions. Customer service placed an order with the manufacturer that same day and said I should hear back that afternoon or the next day. Three days later I called Customer Service, and they hadn't heard anything yet. Fourth day I go to the store and Customer Service says same thing. I ask them to contact the manufacturer and they send an email. A good Customer Service rep would have phoned and spoke directly with them. I asked if I could take a cushion from their show floor, and they refused. Poor customer service kills my desire to shop here anymore.

If I could give neg stars I would! Bought an upright freezer it worked for 2 1/2 weeks then called and they said they had to send out technician. Technician told me not to put anything in it even after he fixes it cause it will go bad again. So now I have a broken freezer waiting for parts. Their return policy is 3 days wth it takes 24 hrs til you can set anything in it.

I am a customer who recently purchased a new living room set of furniture from the Dublin store. The product initially delivered was damaged (torn fabric) and was scheduled for removal and replacement after a text and email battle with someone named Jenny in the delivery department who accusing my wife of lying about what she said to the deliver contractor. The replacement piece was also delivered damaged (legs were broken) but not identified for approximately a week and a half. I have called twice over the last 2 weeks and was promised both times that I would receive a call back from a manager. Neither of my calls were returned. This is poor customer service and even worse product representation. When I called for a third time, I did eventually speak with the Furniture Manager. I asked for the damaged section to be replaced but the Furniture Manager is not empowered to make that decision at his level and insisted that the only option was to have someone come and repair the damaged piece and left me with no other choice than to contact the corporate office. The Furniture Manager was instructed to tell me that they would charge my a 30% restocking charge (to to retrieve the broken furniture) if I chose to return it. That is very much in contrast to what my credit card representative explained to me. The simple and right thing to do is replace the broken piece of furniture that they delivered to my home. We like the furniture very much we simply want what we paid for. If I Big Sandy sold you something represented as new but delivered a broken product that needed to be repaired I believe most people would feel cheated. I don't think that is the what the leadership intended to be associated with their brand.

DONT SHOP AT BIG SANDYS IN HUBER HEIGHTS OHIO. Did a special meaning it had to be made at Ashley’s furniture once it was ordered. Not available otherwise ordered a chocolate leather sectional waited 8weeks to receive it! Got rid of current furniture rented a truck. Furniture was delivered it was half white half chocolate sectional! Had the delivery guys take it back go to store they tell me oh mistakes happen how do you mess up and put in for two different colors for a sectional! Then they say we can reorder it and it will take another 8 weeks! Did not apologize did not offer a discount! Told me I could go ahead and complain to corporate see if they will offer me a discount! Corporate said sorry you will have to to reorder and we can’t give you a discount that’s up to the store! I canceled the order and now have to wait 10 days for a check refund never again ! They are rude disrespectful and have no sense! DONT ORDER FROM HERE!!!!!!!!!!!!