Poor
Based on 425 reviews
Binance.US2.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
Showing 92 reviews with 5 stars · Clear filters
George B.
Good response from customer service
Reply from Binance.USJun 9, 2026
Hi George, Thank you for the great review! We’re glad to hear you had a good experience with our customer service team. We appreciate your support and hope you continue enjoying Binance.US. Regards, Binance.US
Philip B.
I went to buy Bitcoin in when I was entering my options I went and hit USD and that ended up being a problem and that was resolved pretty much yesterday except that they needed my monthly statement from my bank showing what I have purchased or however you want to say it on binance. I use them only one time and it was just to make sure everything went well before I entered a larger amount of money so when I did use it they want the copy of my monthly statement from my bank and the transaction was the beginning of May and I haven't got the statement from my bank yet once I get that I will send that off to get this all squared away but everything went well
Reply from Binance.USJun 8, 2026
Hi Philip, Thank you for the great review! We’re glad to hear our team was able to help explain the next steps and that your issue is close to being resolved. We appreciate your patience throughout the process and are glad to hear your experience has been positive so far. Regards, Binance.US
Angela
Thank you for being so thorough with complete explanations for my questions!
Reply from Binance.USJun 8, 2026
Hi Angela, Thank you for the great review! We’re glad to hear you received thorough answers and clear explanations. We appreciate your support and hope you continue enjoying Binance.US. Regards, Binance.US
Richard W.
My question was answered quickly
Reply from Binance.USJun 8, 2026
Hi Richard, Thank you for the great review! We’re glad to hear your question was answered quickly. We appreciate your support and hope you continue enjoying Binance.US. Regards, Binance.US
Baharak A.
Very easy and very fast
Reply from Binance.USJun 4, 2026
Hi Baharak, Thank you for the great review! We’re glad to hear you found Binance.US easy and fast to use. We appreciate your support and hope you continue enjoying the platform. Regards, Binance.US
Chizitere Izuogu Z.
Answered me correctly.
Reply from Binance.USMay 28, 2026
Hi Chizitere, Thank you for taking the time to share your review. We’re glad to hear our team was able to answer your question and appreciate the kind feedback. Regards, Binance.US
Rock out C.
Binance.us has great customer service. I've needed to contact them on three separate occasions, and each time, they have effectively troubleshot my problem, come up with a swift resolution, and the problem hasn't come up again. I have used multiple crypto exchanges and I would heartily recommend them.
Reply from Binance.USMay 27, 2026
Hi Rock out Considerably, Thank you for the kind review! We’re glad to hear our customer support team was able to help resolve your issues quickly and that you’d recommend Binance.US. Regards, Binance.US
Richard P.
Binance pushed the problem onto Coinbase. I lost $1k.Probably is more Coinbase problem - the trade was labelled 'successful' but hard to believe the money was lost and the trade cannot be reversed. Both addresses were good.
Reply from Binance.USMay 27, 2026
Hi Richard, Thank you for reaching out about your transfer experience. We’re sorry to hear about the issue you described, and we understand how concerning it can be when a transaction does not arrive as expected. Binance.US and Coinbase are separate platforms, and crypto transfers can depend on the network, asset, and destination details involved. Please visit https://support.binance.us/en/ for further assistance. Regards, Binance.US
