Reply from Biocide SystemsDec 26, 2019
Dear Ms Ybanez,
Thank you for your review, however, it is not mandatory you leave it in for 24 ours, it all depends on the severity of the odor and how long its been there. Please reach out to our customer service team at 877-792-4624. I also notice from your email that you work for a hotel group , if you were going to use this professionally, then we definitely need to speak with you, as we are very successful in hotels, The Pier in NY has been a long time customer with great results, and many more hotel chains nationally and internationally. Lastly, I appreciate your honesty when you say it is not our fault , and that its your, so I would appreciate if you could change the amount of stars you gave us as reviews are critical to our business, but most importantly, we want to help you be successful with our products.
Kind Regards