Great
Based on 285 reviews
Biome Secret4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
All the vitamins & nutrition you need for weight loss, without tasting like (gr)ass. Biome secret combines 27 essential vitamins and minerals with 42g of protein and 9g of fiber to help you stay on track of your weight goals. The only weight loss shake using clinically backed studies.
Biome Secret (biomesecret.com) has 285 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 15 reviews with 1 star · Clear filters
Disappointed
After trying the shake as instructed, I developed stomach cramps and experienced diarrhea the entire day. I tried both flavors (chocolate and caramel vanilla) on different days with the same results. No thanks!! Also asked to return and can only do so if master is unopened and is shipped to Germany.
Kristin
The product is great if you like gritty shakes. I use a Ninja blender and the texture is terrible…nothing smooth about it. The company’s refund policy/money back guarantee is very misleading. You can’t return the product once it’s opened to try. If you don’t like it, you’re out of luck and money. Bottom line, buyer beware!
Connie S.
Tastes chalky. Could not return the other 13 unopened packs as I had one pack that was used.
Reply from Biome SecretMay 28, 2025
Hi Connie, We’re really sorry to hear that the taste wasn’t what you expected. While many of our customers enjoy the clean and simple ingredients in Biome Secret shakes, we completely understand that everyone’s palate is different. Regarding returns, our policy - like most food product companies - is designed with safety and health regulations in mind. Once a master pack is opened, even with unopened sachets remaining, we’re unable to resell it or accept it back due to food safety standards. That said we are 100% open to receiving unopened master packs, in the event that a customer purchases more than one and opens one at a time. That said, we genuinely appreciate your feedback. If you have any suggestions on how we can improve future flavor batches, we’d love to hear them. We’re constantly working to make our products better. If we can help you more, feel free to reach out to us at [email protected] to continue the conversation!
DJ
Be aware of the refund policy. You cannot open the package of 14 packs to try and if they make you sick due to the sucralose/sweetener, you get no refund, not even a partial refund. over $100 lost on product I cannot use.
Consumer
I purchased both the chocolate and the vanilla. I really wanted to like this and after reading the reviews I thought I would. The taste is horrible for both flavors. Probably due to the sucralose. It also gets very gelatinous which is gross. I even get sick to my stomach just thinking about it right now. I read so many reviews about this tasting good and that it doesn’t have any aftertaste well that was determined a lie. Unfortunately because I’m located in Pennsylvania and the fact I opened both flavors I can’t return them. Do yourself a favor and find another meal replacement, you’ll thank me later!
Reply from Biome SecretMar 18, 2025
Hi there, Thank you for your feedback, we welcome all feedback regardless of star rating! We have tried to find your order details so that we can reach out and better understand your concerns about our shakes. What we have heard from some customers is that it helps to slowly transition into using the shakes, for example: 1. Begin with a half a portion first, and eventually work your way up to a full portion as your body adjusts to receiving this level of good nutrients. 2. Start with a shake every-other day until your body adjusts 3. In the beginning, it may be helpful to have a baseline layer of food in your stomach prior to drinking the shake - which can help regulate your stomach acid. To make it easier, we recommend having this as a lunch, after a light breakfast. The light breakfast should help coat your stomach and help with bringing your body to the level of nutrients provided in each shake. I hope these tips can help at least a little bit! We would love to continue the conversation and welcome you to reach out to our team at [email protected]
Unhappy C.
The vanilla caramel shake tastes like crap. Probably one of the worst things I’ve ever tasted. The return policy on this product is pretty much nonexistent. Once you have opened one of the inner bags or even the outer bag, they won’t accept a return so basically you’re stuck with it. Honestly, I’d rather be overweight than have to drink this meal replacement shake.
Reply from Biome SecretMar 18, 2025
Hi there, We are sorry that our shakes did not match your flavor expectations. Every palette is unique and ultimately we understand that it is not possible to make a taste that will leave everyone satisfied. Biome Secret shakes are loved by many for their clean and simple ingredients, but there is no guarantee that it will match everyone's taste buds. We also have some flavor enhancing suggestions based on feedback from other customers: 1. Some customers enjoy mixing in both a banana + replacing 1/2 of the water with almond milk. They find this changes both the texture and the flavor a bit. 2. Some customers prefer the shake to be super cold, which can change how we perceive texture (almost like a slushy). For this, we would swap 1/2 of the water with the equivalent amount of ice cubes and blend. It can make our brains feel like we're drinking more of a milkshake and it can be helpful for some. As for returns - we value transparency and this is why we suggest that customers begin with a smaller order for a single shake pack to try and see if they will like it before buying in bulk. We are 100% welcoming of unopened master pack returns and provide a full refund on those that are received back at our warehouse. We would love to continue the conversation but we aren't able to find any order details associated with your review. If you could reach out to our support team we can help: [email protected]
EJM
Literally cannot even force myself to drink this sludge. Very chalky and terrible aftertaste that I cannot put my finger on. Leads me to believe all previous online reviews were paid for. $55 down the drain. Like previous reviewer (Susan), same experience. Did all preliminary research. Please save yourself the money- this meal replacer is disgusting.
Reply from Biome SecretMar 18, 2025
Hi there, Our shakes are crafted in small batches for freshness and nutrition. Based on customer feedback and in collaboration with a team of nutritionists, we are continuously improving our recipe to maximize nutrition for all types of diets. We have forwarded your feedback to our product team and released an updated version of both our flavors earlier this year. We would love to hear more feedback about what types of tastes you like, so that we can also take this into account with our next shake batches. Would you mind emailing us at [email protected] - your feedback will directly help shape the future of our shakes for future customers!
